LoveScotch.comReviews of lovescotch.com

Stock information was wrong on their website. They still allowed an order to be processed. Then told me they couldn’t complete the order and still have my money. The customer service is absolutely awful. The management of this company should be ashamed. I really recommend you do not use these people.

No phone contact. No accurate shipping. Supposedly LoveScotch recalled order the day the order was out for delivery. All excuses however quick to charge your credit card now the hassle of the dispute process. Do not do business with this company (if you can call it that)!

Ordered 2 bottles from these guys and waited almost 2 weeks just to be told they didnt have the specific bottle I ordered. They replaced it with one similar after I gave them the green light but still took them 2 more days to start the shipping process. All I got now is a UPS tracking number with no progress since they haven't even dropped of the bottles. Never doing this again!

I have been ordering from LoveScotch for years but things have fallen off greatly there. They apparently use this new shipping company called WeShip and the order I placed 2 weeks ago to the day still shows as "Packed" but not "In-Transit" like the LoveScotch customer service claims that is (yet they can't confirm where it is or an ETA on multiple contact attempts). Long story short I would steer clear of this company for right now until they can sort our their shipping issues. I know I won't be placing anymore orders anytime soon. Hopefully I get either my order or a refund soon.

Stay away! Ordered $360 worth of whiskey, got a fedex number and it never arrived. Upon tracking the fedex number, it was delivered to the wrong address and signed by someone that was not me. I have all the evidence to provide proof and they will not refund me, nor send a replacement order. They will fully ignore your emails and calls. I am still trying to recover the lost money.

This is the worst online store for ordering spirits. Do NOT buy anything from them. I waited over 3 weeks just for a shipping notification. Went back and forth through emails and they eventually canceled my order without me asking for it to be canceled. Don't let the cheaper online prices fool you. Go anywhere else unless you like awful customer service. Stay far far away from Lovescotch.com. Terrible company

Place order March 31....no contact until April 4 when I open an online chat... Rep tells me one item is not in stock (showed 6 when I placed order). Removes item from order and tells me he'll expedite my order. I look on website the next day and it still shows 6 in stock. The order finally ships on April 10 with some halfa** company WeShip.. Got to facility in New York on April 15 and finally got delivered to wrong building in my business complex on April 21. I drive around to check with everyone this morning because there's no contact phone number for either business. Overall a very frustrating transaction.

Absolute scam of a company. Bought a whiskey bottle for a friends 50th birthday party and understand that I have to be there for 21 plus for signature, however the company that they outsourced delivery to has a 1.3 star review and they attempted to deliver three times all within 8 to 5 p.m. during business days. I am used to FedEx who calls you before sending back and giving you an option of pick up. They then kept half of the purchase price “per policy” and only refunded half, or would have charged $30 more $’s for another delivery . BEWARE and DO NOT USE. Will be sending into BBB as well.