Hans
Very poor service
My second time buying from LoveScotch was the worst experience I’ve ever had in years of buying wine online from various retailers. I ordered three bottle of special white Rhone for the holidays. They sent me reds instead because of a "SKU error" on their end. It took at least 15 emails to get the problems resolved. At each opportunity customer service would either not answer my question or would deflect. They refused several times to take responsibility for the wine en route back to them by the carrier of there choice. This was particularly problematic because they ask me to ship them back by UPS ground when local daily highs were below 0 degrees Fahrenheit. I held them back for better weather, but if you buy from them, check the condition carefully. Also, they ignored my suggestions on how they could at least partially make up for the significant inconvenience. LoveScotch made no offer at all to make up for their mistake. Not the kind of company I'd order from again.