Love & CraftedReviews of loveandcrafted.com

Terrible customer service. Phone calls go unanswered, and email responses are painfully delayed.

I recently purchased the Gold Hug Necklace as a surprise for my wife, and boy was she surprised by the beauty and sentiment of that gift. Not only were we both very impressed by the stunning elegance of the necklace, but we were also very impressed by the professionalism of how Love & Crafted handled the fulfillment of my order. To say the least, I was pleasantly surprised by quick turnaround time between when I ordered and received my product. I just love how the company kept me updated about the status of my order all the way through to its successful delivery. No doubt, I'll continue to order more items from Love & Crafted.

Needed to return items that absolutely looked nothing like the pictures but could never get them to send me where to send the returns! Must have emailed them w forms at least 6 times……still waiting! Do not buy anything from this company .

Absolutely disgusting con merchant company. Bought Necklace 4th of Feb 2024, with extra shipping and promise of receiving before Valentine day. On 15th February emailed them to say I did not receive item, and as it is past deadline asked them to cancel order. They said it will be dispatched soon. I said I no longer need it they said it is already dispatched! It eventually got dispatched on 25th February and arrived 29th February from an address in UK. I contacted them to return item, they send me an address in USA and requested tracked delivery and an email with tracking & postage information. They are not paying for return of the item they send me after I cancelled the order and it is costing me another £12 to post to USA. Why did you send it to me anyway? I was with in my rights to cancel order and get s refund before you post it to me? Now I lose 2 delivery fees doing nothing wrong other than trusting you, and you who are at fault lose nothing! Disgusting customer service disgusting con merchant company, and to top it up the actual necklace looked really tacky and cheap so no reason to keep it at all. Avoid this company at all cost.

Spouse was very impressed with her early birthday present, she loves the hug necklace.

It should be SCAM & CRAFTED. I have purchased a necklace for Valentine's Day for my wife. The item has never arrived. I had to endure the pain and suffering of not giving a gift to my wife on Valentine's day. Moreover, the company refused to refund the money saying that they are not responsible for lost shipping. Stay away from them. IT IS A SCAM!!

Don't buy from this company still ain't got my necklace I bought on the 8 feb and still waiting and it is now the 23 feb been in contact with them and they have a mix up on the label but now in the 23 it says with airline never again

Bought lots of beautiful items before for Xmas 2022. Recently purchased a necklace well in time for Valentine’s Day and still nothing and no updates. Be careful for delivery timings