loveaero.coReviews of loveaero.co

Response from loveaero.coApr 10, 2026

Hello Serven, Unfortunately until now this review is not valid. We have been unable to locate any order associated with your name in our system. In order to assist and investigate the matter properly, we reached out to you through Trustpilot, requesting additional details such as an order number, email address used for the purchase, or any relevant information that would help us identify the transaction. However, TrustPilot has not received any of the requested information, and you have declined to provide further details. Without this information, we are unable to verify that a purchase was made from our store. Because we cannot find any record of an order associated with your name and no supporting information has been provided from you, we are unable to validate this review. We remain fully committed to resolving any genuine customer concerns and would be more than happy to assist if verifiable order details are shared with us. If you have indeed placed an order with us, please provide the order number or the email address used during checkout so we can investigate and assist you right away. Warm regards, Love Aero Team 💘

Response from loveaero.coApr 10, 2026

Hi Ivy, Thank you for your feedback. We’re truly sorry for the disappointment you experienced, as that is never the kind of experience we want any of our customers to have. After reviewing your case, we noticed the representative who assisted you at the time was new and was not yet fully familiar with all of our products, policies and internal resolution protocols. That is on us, not on you. In this case, we should have offered you the option of a replacement free of charge or a full refund for the item. Unfortunately, you were not presented with these options, which we sincerely apologize for the frustration this may have caused. Our intention is always to resolve issues fairly and ensure our customers feel supported when something goes wrong. We truly appreciate you bringing this to our attention, and your feedback helps us improve how we handle similar situations moving forward. If you’re open to it, we would still be glad to work with you toward a fair resolution. You can reach us directly at [email protected]. Warm regards, Love Aero Team 💘

Response from loveaero.coJan 28, 2026

Hello Adriana, Thank you for sharing your feedback. While we’re sorry to hear that you were disappointed with your experience, we appreciate the opportunity to clarify this matter publicly. After you reported the broken jewelry on January 4, 2026, our team promptly reviewed your concern and provided assistance. Our records indicate that this order was placed on August 22, 2025, which is well outside our clearly stated 30-day worry-free guarantee. Despite this, our customer service team went beyond our standard policy by offering you a free replacement, where you only had to cover a small shipping fee. You chose not to proceed with this option, and we respect your decision. Furthermore, we are a US company and respectfully disagree with the characterization of our jewelry as a “one-time use.” Thousands of customers continue to wear and enjoy our pieces daily. When issues are reported within 30 days after receiving an order, products are covered under our 30-day worry-free guarantee. In which any defective product is replaced completely for free at no additional cost. We even cover the shipping fee, so the customer pays nothing out of pocket. We value the time you took to share your feedback and appreciate you giving us the opportunity to understand your perspective. We wish you the best moving forward. Warm regards, Love Aero Team 💘

Response from loveaero.coJan 28, 2026

Hello Cindy, Thank you for taking the time to share your feedback. I’d like to clarify the timeline surrounding your order and address your concerns. Your order was placed on December 10, 2025 and was successfully delivered on December 30, 2025, which is well within our stated processing and shipping time-frame. The tracking information was also sent to you via email, allowing you to monitor the shipment’s progress until delivery. We understand that waiting for an order can be frustrating, especially during the holiday season, and we truly appreciate your patience. That said, we handled the situation responsibly, fulfilled the order as promised, and delivered within our promised delivery time-frame. Your feedback is important to us and helps us continue improving our service and customer experience. If there's anything more we can do to assist you, or if you have further feedback, please don't hesitate to reach out to our customer support team. We value your input and are here to help. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future. Warm regards, Love Aero Team 💘

Response from loveaero.coJan 28, 2026

Hi Jenine, Thank you for taking the time to share your experience. While we regret that you remain dissatisfied, we would like to clarify how this matter was handled from a customer support perspective. When your concern regarding the ring with missing stones was first brought to our attention, our team promptly stepped in to assist. We carefully reviewed the details you provided and offered appropriate resolution options, including a free replacement or a full refund for the ring. You chose a full refund for the defective ring. Therefore, we then processed and issued your refund in a timely manner. With regard to the additional concerns raised about discoloration and the bracelets you indicated had broken, our team requested clear photos to allow for a proper and thorough assessment. Unfortunately, we did not receive clear photos from you for these items, even after repeatedly asking you for them. Which limited our ability to fully evaluate the claims and take further action. Despite this limitation, we took steps beyond our standard policies in an effort to reach a positive resolution and demonstrate our commitment to customer satisfaction. We handled this matter fairly, professionally, and in good faith throughout the entire process. You can still reach out and send us the photos we requested, and we'll be happy to provide you the best resolution. We appreciate your feedback and wish you all the best moving forward. Warm regards, Love Aero Team 💘

Response from loveaero.coJan 28, 2026

Hi Alexandra, Thank you for taking the time to share your feedback. I’d like to clarify the timeline surrounding your order and address your concerns. Regarding delivery, our website clearly outlines that the normal delivery timeline includes both processing and shipping stages. Processing typically takes 3–5 business days from the date an order is received, after which it is dispatched for shipping. Once shipped, delivery generally takes 7–12 business days, depending on the destination. This delivery timeline is transparently published on our shipping information page found on our website footer. Your order was placed on December 6, 2025, and was successfully delivered on December 31, 2025, which falls slightly outside of our stated processing and shipping timeframe. The delay was due to the holiday peak season, in which shipping carriers often take longer to deliver packages. Although there was a slight delay in the delivery of your order your tracking information was sent to you via email. Allowing you to monitor the shipment’s progress until delivery. To address the inconvenience, we took steps beyond our standard policies to ensure a positive resolution. We’re glad to note that you expressed satisfaction with these efforts. We hope this gesture reflects our dedication to ensuring a positive experience for every customer. Thank you for bringing this to our attention, and please accept our sincere apologies for the delay. We truly appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future. Warm regards, Love Aero Team 💘

Response from loveaero.coJan 16, 2026

Hi Danielle, Thank you for taking the time to share such a detailed update on your experience. We truly appreciate the opportunity to address your concerns and are glad to hear that your items did arrive and that you enjoyed several of the pieces. Regarding delivery, our website clearly outlines that the normal delivery timeline includes both processing and shipping stages. Processing typically takes 3–5 business days from the date an order is received, after which it is dispatched for shipping. Once shipped, delivery generally takes 7–12 business days, depending on the destination. This delivery timeline is transparently published on our shipping information page, which is found on the footer of our website. In terms of shipping origin, while many orders are fulfilled from our local inventory in the US, UK, and AU there are occasions when an item is temporarily unavailable. In these cases, we ship directly from one of our international warehouses to ensure orders are fulfilled as quickly as possible rather than waiting for restocks. This can also result in multiple tracking numbers if items ship separately, which we understand can feel confusing and is something we are actively working to make clearer. We’re sorry to hear about the issue with one of the rings tarnishing. This is certainly not the experience we want for our customers, and our support team would be more than happy to help with a replacement or solution if you haven’t already reached out. Your feedback is genuinely appreciated and has been shared with our team, as it helps us continue improving. We’re grateful that you still found value in the pieces themselves and truly hope we’ll have the chance to provide you with a smoother, more seamless experience in the future. Thank you again for your honest review and for giving us the opportunity to respond. Warm regards, Love Aero Team 💘

Response from loveaero.coJan 28, 2026

Hi Thea, Thank you for sharing your experience. We appreciate the opportunity to clarify the details for transparency. Your order was placed on June 21, 2025. Due to high demand, one item in your order was temporarily out of stock. To avoid further delays, we split your order and immediately shipped all available items so you could receive them as soon as possible. As soon as the remaining item was back in stock, we promptly arranged its shipment without delay. The first shipment was dispatched on July 1, 2025, and the order was successfully delivered on July 16, 2025. And the second shipment was also delivered on July 16, 2025. Although there was a slight delay, your tracking information was sent to you via email, allowing you to monitor both shipment’s progress every step of the way. To sum it all up: all items in your order were shipped and successfully delivered. We understand how frustrating delays can be and want to reassure our customers that we take these matters seriously and act promptly when issues arise. We believe we took all reasonable steps to ensure a positive shopping experience and appreciate the opportunity to clarify this for the public record. Thank you for bringing this to our attention, and please accept our sincere apologies for the delay. We truly appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future. Warm regards, Love Aero Team 💘