We're here to take your moment to the next level. Blurring the line between virtual and reality with a wide selection of puffs delivered via the convenience of a smart and high-tech store.We created Lou Square with the goal in mind of making your life easier, your shopping experience faster and the process seamless. We are an express smart retail store company that offers premium e-cigarettes.We seek to offer the ultimate and most amazing experience that smart retail can offer. Fast, reliable, easy and enjoyable, made to buy anywhere for everyone. Not only did we create the easiset website for you, but also you can probably find us anywhere near your house at any Lou Square Store location. If you are the kind of person that loves to have control of what you buy and how you do it, boooy, do we have the solution for you.
Lou Square (lousquare.com) has 252 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
Also known as
lousquare.com
Website
lousquare.com
Category
Smoking & Tobacco
Location
Miami, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 29% of reviews.
Latest
Most recent review: August 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Placed order on 12th April. They say 1 to 3 days shipping. Today is 15th April and package still hasnt been shipped out.
They provided a tracking # for Sendle but that says awaiting package to be dropped off.
tried reaching out to support via whatsapp, instagram and email still no response.
See people are having the same issue with them as well.
Absolutely horrible experience thus far with them.
If anything changes, will be sure to update my review.
Update: 26th April 2024
After some back and forth messaging them over whatsapp, i was finally able to get my packages. Though it seems they're telling everyone the same excuses, like copy paste .
Upgrading my review from 1 star to 3 star just because i was able to get my stuff. Customer service is ass, they might as well just tell you the delivery time is 2 weeks instead of having customers on an unnecessary run around.
Response from Lou SquareApr 26, 2024
Hi Tageshwar, we are very sorry for the inconvenience. Your package left our warehouse on time but the parcel lost your package. There is a process that we must follow and when we do not receive a response about the status of your package, our team sent you a second package which we are happy that you have already received.
If you need anything else please let us know, our team is here to help!
LG
Li G.
Bad shipping, decent products
The main issue I have is their shipping. I have ordered four times from here and all orders never took 1-3 days. it took way longer than that . it seems like Lou takes such a long time to give the package to the post office to ship. There is no reason why me as the customer should be contacting the company everytime to ask why days have passed and it’s still in pre-shipment. If they have a realistic time frame then that would be better. besides shipping, they have the best prices, flavors and brands. if they could just figure out a more accurate way to ship , Lou square would be a 5/5. would def recommend buying from brands that are more well known and popular to increase your chance of getting the best products. One order I placed were supreme vapes and all products were defective. Overall, I would give them a chance but just be open to the idea that shipping might take long !
Response from Lou SquareFeb 6, 2024
Dear Li G,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you've experienced with the shipping of your orders. We truly value your business and want to assure you that we are actively working to address the issues you've raised.
It's disheartening to hear that our shipping times have not met your expectations, and we understand the frustration this may have caused. We have identified a hiccup in our local pick-up logistics, which has been a contributing factor to the delays you've experienced. We want to assure you that we have taken immediate steps to rectify this situation, and we are confident that moving forward, you will notice a significant improvement in the speed and efficiency of our shipping process.
Your feedback is invaluable to us, and we appreciate your patience and understanding as we work diligently to enhance our services. We understand the importance of realistic time frames and clear communication, and we are committed to ensuring a smoother experience for all our valued customers.
Regarding the defective products you received in one of your orders, we sincerely apologize for any inconvenience caused. We have implemented additional quality checks to prevent such occurrences in the future. If you haven't already, please reach out to our customer support team so that we can address this issue and provide a suitable resolution.
We genuinely value your loyalty and appreciate your positive remarks about our prices, flavors, and brands. Your satisfaction is our top priority, and we are committed to earning back your trust.
Once again, we apologize for any inconvenience caused, and we are excited to have resolved the shipping issues. Thank you for being such a valued customer. If you have any further concerns or questions, please don't hesitate to reach out to us. We look forward to serving you better in the future.
Warm regards,
MARIA Customer Support Team
ES
Elizabeth S.
I don't know about the product yet as…
I don't know about the product yet as it's been five days and I haven't received it yet.
CO
Consumer
Order takes too long to get delivered
Order takes too long to get delivered
MN
Matthew N.
Fast shipping
Fast shipping. My last order was terrible. I spent $60 on three bundle on the Orjoy fume unlimited blueberry ice,banana ice and watermelon vape. They were all very defective or expired. I contacted customer support but no help. I don't think I'll buy that brand ever again. I don't think they were authentic they were built differently. First use of the banana ice it turned on and would not shut off and burnt out. The blueberry ice lasted few hours would no longer hold a charge. And the watermelon was just dried out no juice in it at all. I won't buy this brand anymore.
