Lou SquareReviews of lousquare.com

Response from Lou SquareFeb 14, 2024

Hi Molly, we sincerely apologize for the inconvenience you've experienced with your order, and we understand how frustrating it must be for your items not to have arrived. After investigating, it appears that the delay is attributed to our logistic partners. We have been diligently trying to locate your order, but unfortunately, it seems to have gotten lost. But we will make sure to send a new order tomorrow, please if you need anything else contact us at [email protected]

Response from Lou SquareFeb 10, 2024

Hi Sheri, we sincerely apologize for the fact that your order has not yet arrived. We want you to know that your satisfaction is our absolute priority. One of our dedicated team members will reach out to you immediately to provide you with a detailed explanation of the status of your order and ensure that it is dispatched as soon as possible. Your trust in us means a lot, and we are committed to doing everything possible to rectify this situation. Lou Square Team

Response from Lou SquareFeb 7, 2024

Hi Jace, we sincerely apologize for the inconvenience you've experienced with your order, and we understand how frustrating it must be for your items not to have arrived. After investigating, it appears that the delay is attributed to our logistic partners. We have been diligently trying to locate your order, but unfortunately, it seems to have gotten lost. But we will make sure to send a new order tomorrow, please if you need anything else contact us at [email protected]

Response from Lou SquareFeb 6, 2024

Dear Patricia, We sincerely apologize for the inconvenience and frustration you've experienced with your recent order, and we appreciate your patience as we address this issue. We understand the importance of a timely response and accurate order processing, and we regret any disappointment this situation may have caused. Upon reviewing your case, it appears there was a delay in our communication and an oversight in updating the shipping address with the lot number. We take full responsibility for this lapse in our process, and we are committed to rectifying the situation promptly. To make amends, we want to assure you that we will reship your order immediately with the corrected address, and there will be absolutely no additional cost to you. Your satisfaction is our top priority, and we are dedicated to exceeding your expectations. As a token of our appreciation for your understanding and to express our regret for any inconvenience caused, we will also be sending you a discount code via email for your next order. You can expect to receive a shipping confirmation email shortly with the updated details of your reshipped order. If you have any further concerns or questions, please feel free to reach out to us. We appreciate your understanding and the opportunity to make things right. Thank you for your patience, and we look forward to serving you better in the future. Warm regards, Diego. Customer Support Team

Response from Lou SquareFeb 6, 2024

Dear Daniel , We sincerely apologize for the inconvenience you experienced with your recent order, and we truly appreciate your feedback. We understand the frustration caused by the issues with your products, and we want to assure you that we take full responsibility for the oversight in our communication and fulfillment process. It is disheartening to hear that we fell short of your expectations, and we sincerely apologize for any inconvenience and frustration caused during your attempts to reach us. We acknowledge the delay in our response and understand the importance of timely communication, especially when issues arise. After thoroughly investigating the matter, we have identified the root cause as a shortage from our supplier, and we understand that this information was not adequately conveyed to you. We take full responsibility for this lapse in communication, and we are committed to improving our processes to prevent such occurrences in the future. In an effort to make amends for the inconvenience you've experienced, we have fully refunded your order. Additionally, we would like to offer you a 50% discount on your next order as a gesture of goodwill. We genuinely value your business, and we want to make sure that your future experiences with us exceed your expectations. We understand that trust is earned, and we sincerely hope you can consider giving us another chance. We are committed to learning from this experience and improving our customer service to provide a seamless and positive experience for you and all our customers. Once again, we apologize for any frustration and inconvenience caused. If you have any further concerns or questions, please don't hesitate to reach out to us. We genuinely hope for the opportunity to regain your trust and serve you better in the future. Warm regards, Diego. Lou Square Team

Response from Lou SquareJan 9, 2024

Hi Sara, we are very sorry that this has happened with your product but you can contact us via email at [email protected] to be able to give you the instructions to receive a store credit for the amount of your damaged vape! We're here to help