Brianna H.
Bad vape
The service was great but my vape tasted burnt and old. It does not taste like bubblegum at all and I'm very disappointed.
We're here to take your moment to the next level. Blurring the line between virtual and reality with a wide selection of puffs delivered via the convenience of a smart and high-tech store.We created Lou Square with the goal in mind of making your life easier, your shopping experience faster and the process seamless. We are an express smart retail store company that offers premium e-cigarettes.We seek to offer the ultimate and most amazing experience that smart retail can offer. Fast, reliable, easy and enjoyable, made to buy anywhere for everyone. Not only did we create the easiset website for you, but also you can probably find us anywhere near your house at any Lou Square Store location. If you are the kind of person that loves to have control of what you buy and how you do it, boooy, do we have the solution for you.
Lou Square (lousquare.com) has 252 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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Brianna H.
The service was great but my vape tasted burnt and old. It does not taste like bubblegum at all and I'm very disappointed.
Elizabeth J.
Slow,slow,slow. It took a month for my order to arrive. It was supposed to be 4 days. Sent messages and was given rude responses.
Response from Lou SquareFeb 11, 2025
Hi Elizabeth, our entire team is prepared to respond in a correct and friendly way. Please send an email to [email protected] with a screenshots of the responses you received, this will help us a lot! And about your order the shipping is still pending, It was ordered on the 2nd and we're waiting for the restock of your product. Sorry for the inconvenience this may cause you.
Julia H.
Horrible shipping time. Says 5-6 days to ship. My first order took 3.5 weeks to ship and close to 4 weeks to receive from order date. Thought it was a fluke and gave LouSquare another chance My second order was placed January 3, 2025. Today is January 27, 2025 and my order has not even been shipped yet!!!?!? If you can wait a month from order to receiving your product: this is the right place for you.
Unhappy C.
I placed my order on 01/01 and paid extra for 4 day guaranteed shipping. As of 01/18 I still have not received my order. I have reached out to customer support several times. My order wasn’t actually shipped until 01/14. Very disappointed.
Response from Lou SquareJan 20, 2025
Hi, we already checked your tracking history and for some reason the parcel sent it to another address. We will find a solution for this, we're very sorry.
Heidi S.
I ordered on January 3, and it’s now January 18. I have still not received my order. I emailed you, but got no response. I spent nearly $200 and received AWFUL service. Now I see my order should arrive January 21, 18 days after ordering. I am a two hour drive from Miami, and I don’t understand why it has taken this long, and why no one from your company responded to my email.
Andrew K.
Ordered on the 4th it’s the 14th still no vapes
Sam H.
It never arrived
Response from Lou SquareJan 7, 2025
Hi Sam, our team contacted you several times via email. Please complete the age verification process to be able to send your order, this is a step you must complete for security. Thank you
Henry C.
Ordered 8 days ago and It barely shipped yesterday still have yet to get it.
Response from Lou SquareJan 7, 2025
Hi Henry, your orders appears as delivered on the period of time that is stipulated (4-6 business days). Your order was placed on the 30th night and it was delivered on the 6th. We're sorry for any inconvenience, this time it takes more days due to holidays, our third party partner that is the courier warned that there could be delays.