LouilyjewelryReviews of louilyjewelry.com

This company is refusing to refund my return even though I have followed all of their guidelines for the return. They owe my over $400. Never use this company!!!

I purchased 5 rings and a pair of earrings from Louily. The descriptions stated the diamonds were created in a lab. Lab made diamonds test as diamonds, as they are created of the same elements and under the same conditions as naturally formed diamonds. I brought all the pieces into a jewelry store because I wanted to have the earrings reset in solid gold. The jeweler tested the stones and they were no form of diamonds, not lab, natural, or even moissanite. ALL the stones are cubic zirconia or glass. This company is defrauding consumers selling their product as lab made diamonds. They absolutely are not! If you’re looking for pretty glass jewelry, buy it. But let the buyer beware…..it is NOT what it says in the description!

Rings are everything you'd expect them to be cheap but at least made well, but do not expect to get the correct rings the first time. You will almost more then likely be sending the rings back to get the correct size, or they will over you 20 dollars for compensation to get the ring(s) resized when most places cost you 50-75 to resize. Almost every order I've done through this company have been terrible experiences (at least 3) and do not plan to re order from them, was my fault for not returning the ring on time because I was on vacation for the whole duration of the 30 days return warrenty but got the jewlery for vacation and have not worn but once and it falls off. I would almost recommend to find a different place to order from, from my experiences. I hoped it would get better but never did and I will accept my losses but hope to inform others just incase they want to order from here

PLEASE PLEASE PLEASE DO NOY BUY ANYTHING FROM THEM I GOT TRAPPED AGAIN BY SUCH STORES. FEELING TOTALLY STUPID ! 5 star reviews are all fraud and bought !

The ring was the wrong size and the stones were cubic zirconia (had it verified from a jewelry store), not lab grown diamonds as advertised. I should have read the reviews before buying from this company.

Please buyers be aware of this companies products, purchased 2 items less than 6 months ago and the quality has dropped 75%, the simulated stone has lost its sparkle, the band has now got several stones missing, I could have put a pound in an egg machine and got better quality for what I paid for these, products are warranted but we have already had one replacement, no faith in their returns policy.

I purchased an item from this company over a year and a half ago. I said I wanted to return it if they try to entice me to keep it but I refused. I sent it back and every time I contacted them they told me they didn’t receive it. Now it’s been over a year and the tracking info is invalid, they basically kept my money for a product I sent back. Terrible customer service!!! Don’t buy anything from them

Louily jewelry is one of the worst companies I have ever ordered from. I sent my product back and they are refusing to give my money back, they only will give store credit "if" they receive it. According to my Fedex tracking, it is sitting in their building but they say it was never received. Total Scam