Bad quality and They hide their shipping is from china…
They hide their shipping is from china and make returns impossible.
Quality is fraudulent too...as the diamonds are cut very different that actual diamon cuts, they look like bricks underneath.
With the added bonus of the sizing being way wrong...this site should be taken down
Plus, the sizing is WAY off.
Response from LouilyjewelryDec 12, 2024
Dear customer,
We’re truly sorry to hear about your experience and any inconvenience it has caused. We’d like to make things right and address your concerns about the sizing, returns, and product quality. Could you please provide your order details so our customer service team can assist you further? Your satisfaction is very important to us, and we’re here to help!
Sincerely Apologize,
Louily Jewelry Customer Service Team
RB
Rhes B.
Stay Away
They don't post the real, negative reviews. I left an honest review to help customers and they never posted it. It was a respectful, accurate review.
Their moissanite isn't real. Mine came with a flaw and they took no accountability. The fake, less expensive jewlery is shinier than the expensive "moissanite." Not worth buying because return process is horrible.
Response from LouilyjewelryOct 7, 2024
Dear customer,
Thank you for sharing your feedback. We sincerely apologize for any frustration you’ve experienced, and we’re committed to addressing your concerns. All of our moissanite jewelry is genuine and comes with a GRA certificate to ensure authenticity and quality. We take great pride in the craftsmanship of our products, and it’s disappointing to hear that you received a flawed item.
We’d love to resolve this for you and review the issue further. Please reach out to our customer service team at [email protected] so we can assist with a replacement or return. Your satisfaction is very important to us, and we want to make this right.
We also value all customer feedback, positive or negative, and take each review seriously. Thank you for giving us the opportunity to improve and address your concerns.
Best Regards,
Maxine Jewelry Service Team
JC
Jessica C.
I’ve contacted them several times to…
I’ve contacted them several times to the phone number and email address they have on the website and no one has answered me. I will be calling my bank to dispute the charge since it seems I won’t be getting anywhere. I ordered two rings with the deal they had where you buy one and get one free. Both rings are the same size so tell my why one ring is the correct size and the other ring it’s huge in comparison. I took pictures of them both next to each other and you can just see how big the other ring is. Both rings have the tag on and states that they’re a size 5.5. I can’t even wear it since it’s huge. I wanted to return it to have the right size sent me to but since they have no customer service I’ll just be disputing the charge. Never ordering from here again. I thought this company was based in the US until I received the shipping details and saw that it was coming from China. If I would’ve know, I never would have ordered from here.
Response from LouilyjewelryJun 20, 2024
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced.
Upon reviewing our email records, we found that after receiving your message regarding the incorrect ring size, we responded and kindly requested that you send us some product pictures. Unfortunately, we have not received any images from you. May we kindly ask you to check your email, including the spam folder?
To assist you further in exchanging for the correct size, please contact our customer service at [email protected] and send us the product pictures. We are committed to resolving your issue promptly and ensuring your satisfaction.
Once again, we deeply regret the inconvenience and greatly appreciate your understanding and cooperation.
Warm regards,
Louily Jewelry
PA
Patrick
Scam Website
This is a scam website
If you want to return, they will give you store credit. This is totally different from what they said on their website.
They will give all USA customer a Chinese address for return. They just don’t want refund you, so it is a scam company
To go is: just dispute from your credit card bank, it works for sure!
Response from LouilyjewelryMay 2, 2024
Dear valued customer,
Thank you for taking the time to share your feedback. We appreciate your concerns and would like to address them regarding our return policy.
First and foremost, we want to assure you that we take customer satisfaction seriously, and it is never our intention to mislead or deceive our customers. Our return policy is designed to be transparent and fair to all parties involved.
Regarding your specific concerns:
Store Credit or Refund for Returns: Our return policy offers both store credit and refunds for eligible returns, depending on the customer's preference. This allows us to accommodate the varying needs and preferences of our customers.
Return Address: We provide return instructions and address details to facilitate the return process for our customers. As we know, the shipping cost to return and exchange by USPS First-Class Mail Service is between $13 and $17. We understand that returning items can incur additional costs, which is why we offer reimbursement of up to $10 for return postage fees for eligible returns. This is clearly outlined in our return policy.
We regret any inconvenience or misunderstanding you may have experienced, and we would like to work with you to resolve any issues regarding your order. If you have any further questions or concerns, please don't hesitate to contact our customer service team for assistance.
Once again, we appreciate your feedback and thank you for bringing these matters to our attention. We value your business and hope to have the opportunity to continue serving you in the future.
Best regards,
Louily Jewelry
MR
Mike R.
Try a gum machine instead
My fiance likes to wear the costume in situations where it may get lost or stolen, so we knew what we were getting. However, even at $100, one expects to stone to stay in the setting more than one week.
Response from LouilyjewelryMar 15, 2024
Dear Mike,
Thank you for bringing your recent experience to our attention. We're sorry to hear about the issue you encountered with the stone in your fiance's jewelry.
To assist you further and address this matter promptly, we kindly ask for your order information. Could you please provide us with your order number or any other relevant details regarding your purchase? With this information, we'll be able to locate your order in our system and take the necessary steps to resolve the issue.
Once we have your order details, we'll work diligently to find a satisfactory solution for you. Your satisfaction is our priority, and we want to ensure that you're completely happy with your purchase from us.
Please feel free to reply to this email with your order information, or you can reach out to us through our customer service channels. We're here to help and look forward to resolving this matter to your satisfaction.
Thank you for your understanding and cooperation.
Warm regards,
Louily Jewelry
JO
Josey
They have fake reviews on there
They have fake reviews on there, I received a dime store ring about 6 weeks after I ordered it not what I ordered never heard back from them regarding a refund this is totally a scam website.
KM
Kinga M.
Quality way worse than advertised and…
Quality way worse than advertised and they will not assist with a refund
JW
Jaymezz W.
Be careful with this site
Be careful with this site. I bought 2 rings, yes they are nice but one ring turned silver from gold within 1 week. Warranty is pointless if you live in USA. It costs $170 to ship back to them from California, which is double the price of the ring and the buyer has to cover the shipping costs. Also the site only shows 5 star reviews, it refuses to accept any reviews other than 5 star reviews. I put a 1 star review and it’s not on the site, I put a 5 star review to test my theory and my review is instantly there. So once again I tried to give another 1 star review and again it Refuses to show my 1 star review. Will not purchase from there again.
