I bought rings on buy one get one free offer. Wheb the rings arrived the rings looked so cheap and the stones did not match the description I messaged the seller for refund I was told to send them. Back to China at my own expense which cost me £28 tracked and signed for Still Waiting for the refund I have provided tracking number with royal mail RN729088895GB.
They tried to offer me a partial. Refund of $38 dollars when the ring cost $148
NO REFUND AS YET AND SELLER DOES NOT RESPOND TO MESSAGES
DO NOT TRUST THIS SELLER
I would. Give this seller 0 rating
TG
Tina G.
I was going through the earrings and…
I was going through the earrings and bought the same exact pair of stud earrings at kohl’s today. I put them on in the parking lot and went out for lunch. after lunch I was in my car and wanted to look at them in the car mirror one looked loose, the back had fallen off. I returned them. I paid $36.00 for them. cheap quality
LF
Lisa F.
BUYER BEWARE
BUYER BEWARE! Have to ship back to china!!!! Big hassle. Not worth it.
Response from LouilyjewelryMar 12, 2025
Dear Lisa，
We’re truly sorry to hear about your experience. Please reach out to our customer service team, and they will assist you in finding a suitable solution. We aim to make every order as seamless as possible and ensure your satisfaction. Thank you for bringing this to our attention!
Sincerely Apologize,
Louily Jewelry
SB
Sandra B.
Do not buy from them
Do not buy from them. The ring looked like a play ring. I contacted them and agreed to a $35.00 credit even though the ring cost $119.00 and a $15.00 gift card. I never received the credit. I have contacted them several times and they showed me a fake screen. ITS been over a month and still no credit. They are not an honest company at all.
Response from LouilyjewelryMar 3, 2025
Dear Sandra,
We're sorry for all the inconvenience caused. After we reviewed your order information and contacted the payment provider, the payment was successfully sent to your original payment account on February 8th. The Acquirer reference number for your refund is 74298255040920001004966. Please use the Acquirer reference number to check with your bank for the refund details. If you need any further assistance, please feel free to contact us.
Sincerely Apologize,
Louily Jewelry
SR
Stephanie R.
Stay away
This was an absolutely terrible experience. I purchased earrings and they looked nothing like the picture. The size was absolutely off. They didn’t look anywhere near good quality for a$90 earring it looked liked a dollar store earring and when I presented it within one hour of delivery, they claimed that I would need to pay to ship all the way to China by the way, they concealed the fact that they were even a company in China And I would have to pay for the return shipping of $17 to $20 out of my own pocket for being duped out of the earrings I thought I was purchasing. The customer service was atrocious they continue to say do you want a $10 gift card when you can’t even buy anything for under $90 and why would I need a gift card to further spend my money on a scam . Don’t be fooled like I was and lose $100.
Response from LouilyjewelryFeb 28, 2025
Dear Stephanie,
We’re really sorry to hear about your experience, and we appreciate you sharing your feedback. We always aim to provide high-quality products and great service, and it’s disappointing that we didn’t meet your expectations this time.
We apologize for any confusion regarding the size and appearance of the earrings. We take this seriously and will review the product details to avoid similar issues in the future.
Regarding the return shipping, we understand your frustration and will work on improving the process for our customers. We also regret that the $10 gift card didn’t help in your case.
If you’d like to discuss this further or need assistance, please feel free to contact our customer service team.
Thanks for your feedback and understanding.
Best Regards,
The Louily Jewelry Team
CS
Christian S.
I been waiting for 10 day all ready and…
I been waiting for 10 day all ready and I pay for express shipping why is it taking 10 day to get here when it supposed to take 4-6 days to get here. Soo is 1 star for me because I don’t like the customer service or the shipment because I didn’t pay for 25$ shipping just to take more then 4 and 6 days, and I still haven’t received my package yet it been 10 days, I will like to do a refund or I will like for my package to get here it be helpful if you can do one of those favors for me..
Response from LouilyjewelryFeb 13, 2025
Dear Christian,
We’re sorry for the delay with your order. We refunded your express shipping fee and upgraded your shipping to rush delivery on January 7th. According to the tracking, your package was delivered on February 10th. You can check the tracking details here: https://www.ups.com/track?loc=en_US&tracknum=1ZC2286H6620015325&requester=WEMS_1Z/trackdetails.
We understand this situation has been frustrating, and we truly appreciate your patience. If you need further assistance, please let us know.
Best regards,
Louily Jewelry Customer Service
DM
Dakota M.
Don’t waste your time.
Less than helpful company and not good customer service. Slow shipping. Didn’t verify address before shipping, address was incorrect and insufficient. Had to wait for the package to come all the way from China anyway. Not it’s been almost a month and still no product bc it’s on its way back to them. Refusing to refund me. These were gifts, or supposed to be. Don’t wanna wait another month for them to come back.
Response from LouilyjewelryJan 23, 2025
Dear Dakota,
We truly apologize for the frustration this situation has caused. After reviewing your order, we found that the shipping address provided was incomplete, which led to the delivery issue. We attempted to reach out to you immediately to correct the address and reschedule the delivery, but we understand that you preferred to receive a refund.
We have already issued a full refund to your original payment method, and we regret that this situation was not handled to your expectations. Your feedback is very important to us, and we will continue working to improve our processes, including better address verification, to prevent such situations from happening in the future.
We genuinely appreciate your understanding, and we are always here to assist if you need further clarification.
Sincerely,
Louily Jewelry Customer Service Team
LB
Laura B.
Gold came off the rings within days
Gold came off the ring within days!
Could not make contact with the company, and I have never been so disappointed.
I reviewed on their site, including photos, no one reached out.
Order #54170
Response from LouilyjewelryJan 8, 2025
Dear Laura,
We’re very sorry to hear about this issue and any frustration caused. Please share your order details so we can investigate and assist you promptly. Your satisfaction matters, and we’ll do our best to make this right.
Sincerely Apologize,
Louily Jewelry
