Helena
I was very excited :/ I just got it…
I was very excited :/ I just got it today it looks very very fake it is not worth the 130 I am going to return it but even the instructions on that is unclear I'm disappointed because it also took so long The diamond has no sparkle It wasn't true to size Shipping took 10 days it came from china Looks like plastic :/ I am very sad because I was looking forward to it I had gotten a ring for somewhere else for 60 and to this day people still think it's real and it sparkles and it was from Amazon Wouldn't recommend if you want one that looks genuinely real and that also sparkles
Response from LouilyjewelryJan 29, 2026
Dear Customer, Thank you for sharing your honest feedback with us. We are truly very sorry to hear that the ring did not meet your expectations and that this experience has caused you disappointment. We completely understand how upsetting this must feel, especially when you were looking forward to receiving it. Please accept our sincere apologies for the issues you mentioned, including the appearance, sparkle, sizing, and shipping time. This is certainly not the experience we want any of our customers to have. We would like the opportunity to make this right for you. Could you please kindly provide your order number? Once we receive it, we will review your order immediately and contact you with a suitable solution as soon as possible. Thank you for giving us the chance to assist you. We truly appreciate your patience and hope we can resolve this matter to your satisfaction. Best regards, Louily Jewelry Customer Service