LouilyjewelryReviews of louilyjewelry.com

Purchased a ring in my regular size. It didn’t fit over my knuckle. I wanted to exchange for a larger size BEFORE I was put thru hell sending pictures back and forth for over a week and STILL no approval for exchange. At this point I am just trying to return. I have now contacted my credit card company to file a dispute to return and get my money back. BUYER BEWARE. I also found this website under different names such as Rodiffy Moissanite and Maxine Jewelry. The phone number provided is non working. And as you can see from the company’s reply they are making it difficult to return. Yes I ordered a size 6. However the ring doesn’t fit. How in the world am I going to show the small ENGRAVED or ETCHED ring size clearly enough without have a professional photographer take a picture? This is a tactic this company takes to make it impossible to return a product for credit. The return policy states: Return Service Procedure Please contact our service staff, and attach clear photos of the items that represent a quality issue. Please follow the instructions that are provided by our customer service team. Returns will be processed within 5 business days of receipt of your item(s). Please note that payment processing is beyond our control and it may take up to 5-7 additional business days for the funds to be credited to your account used during checkout. Items that are being returned should be new, and unworn. They should be kept in its original condition in which you received them in. Please contact one of our customer service representatives to request return authorization, and the return instructions. The refund will be issued to your original payment account or in the form of store credit (gift card) as you requested. NO where in the return policy does it say I need a magnifying camera lens to take a picture of an ETCHED size in the band of the ring. @@@ Full transparency. This jewelry co is doing everything possible not to send me a return request. I was asked to remove PUBLIC information from my review. Also after going back and forth for over a week they wanted to know my full name and order number within three days or this Trust Piolet review will be considered false. June 16 2026. Never heard back from Louilyjewelry after sending additional photos of the inside etching. I filed a dispute with my credit card company. Bottom line this jewelry company is trying to run out the 30 day return window so I can no longer return the ring Buyer beware this is the worst company I have ever dealt with they have stopped answering emails. The phone number they have posted on their website is fake.

Disappointed because this is supposed to be an American company and now that my order has shipped I see that it is coming from China. Very deceptive

Do not give your money to this unethical company. I purchased a ring and according to the seller it was delivered and I never got it ! I asked for proof of delivery and sure enough it was taken by a random driver to a random location. I contacted the seller many times including images of my house and neighborhood (which looks nothing like the picture they sent me) They have refused to give me my money back and according to them "open an investigation" if the result of the investigation God knows how long it will take! they will refund 20% of my money. They basically took my money and don't care if the delivery service THEY CHOSE makes a mistake.

I was very happy when I placed this order but it was a nightmare trying to to get it as the delivery people where unreliable and hopeless They don’t speak English and I didn’t get my parcel till two weeks later I don’t know if I will buy from them again as I don’t want to go the the same thing Very unreliable

Beware! I was unaware of the USD pricing until after sale was finalized. When I received my ring it was too big. Loulily wanted me to ship it back at my cost and then they would refund me. The cost to ship from Canada to china was more than the cost of the ring. I’m very unsatisfied and will choose Amazon over Loulily any day!

I would give a zero if I could. Buyer beware this is one step up from fraud. If you need any help whatsoever forget it! There is no customer service working number. I’ve called all the ones I’ve found and it never goes to a person it hangs up on you after one ring. There is no response via there internal system. The customer service of this business is non existent and is one of the most frustrating companies I’ve ever worked with. Don’t take my word just poke around before you buy and see if you get any reply from any attempt. I think they write their own customer service reviews and lie through their bott generated fake customers about how great they are. They are CHINESE company that is not based in US your return goes back to China and will cost more than the ring was worth. They shipped from warehouse in us but if you want to return it’s to China. Buyer Beware!!!

I have made 2 purchases with this retailer. Both times the items have been lovely upon arrival however the longevity/durability is very poor. For what you pay stones either fall out easily or the "electroplating" wears to a dull gray/black-ish color regardless of if you got a silver or "gold" set. Customer service is not super helpful and you, the consumer, will be required to pay more to either send back your set "covered by their lifetime warranty" or offered minimal credits towards another purchase for, likely, another faulty set. I had to pay $20 the first time when stones from my eternity band fell out within 4 months of my purchase. My new band had the stones fall out again less than a month after receiving. I didn't bother asking for a replacement. Both ring sets I purchased in my first order also discolored drastically in less than a year of having them though I was mindful on wearing them in prolonged water exposure. My most recent purchase has had a "gold" set discolored within 1 month of my purchase. Mind you, having the initial experience with the first two sets, I was super mindful of reducing really any water exposure, not wearing when I apply any lotions or hair products, etc to help prolong the life but somehow I got even LESS quality this time. Customer Service wants me to pay to send the set back so they can "fix" it and wait another 3-4 weeks to get it back or pay $60 for shipping a new set.....completely unacceptable .... I have wasted too much money unnecessarily on these products. If I would have known, I would have purchased cheaper products that I KNOW will last me a month and save 75% of my current expense and the headache.

Tried to correspond with the company and could not get a response. 3rd time I wore my new ring, one of the stones fell out and is missing.