Gracie
very bad
ordered an akaashi plush over a year ago, emailed them multiple times but they never got back to me and i never received the plush.
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Loudpig Anime (loudpig.com) has 34 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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34 approved reviews, newest moderated first
Gracie
ordered an akaashi plush over a year ago, emailed them multiple times but they never got back to me and i never received the plush.
Tadas
Minus five stars. Terrible customer service, not responding to any of my emails, not possible to contact them in any way.
Tiffany K.
Got my Rei plushies, she was soo cute. Took a min, but it came in just in time. I am happy with my plushies!
anoniem
I have sent out an email and sent them a message about the cancellation of my order. I haven't received any reply and it's been weeks, I find this very unpleasant since I have yet to see my money being given back.
emily M.
Don’t order from them, I feel that I’ve been scammed. It’s been more than 9 months since I pre-ordered (I know its a pre-order but the ship out date was more than 6 months ago). They provide very little information and are rude to customers (ex: their twitter account).
Response from Loudpig AnimeDec 29, 2021
Hi there! I'm am not sure what you have ordered from our site but if it is a Rei plushie we get hundreds of messages across all of our channels. We currently do not have the ability to answer all of those questions, intake new merch, and try to ship and update addresses at the same time. We are not Rude to people but I'm sure you've seen the messages we receive that are quite colorful. I have sent you a request for more info. We are doing the best we can despite people in our office coming down with COVID and shipping delays across our entire industry.
Michele R.
I'm leaving this review because it looks like you respond to reviews here, as I've been unsuccessful in getting you to respond back to me via FB Messenger or email for the last 5 weeks about the status of my order. I have also filed a claim/complaint via PayPal. I want a full refund for the order I placed on September 28th and never received - Order #59540. Where is your customer service on this? Waiting for your response and refund.
Brian
Received my baby yoda "The Child with Cup" in the mail today! Really quick turn around for the items that are in stock.
Kirt G.
Pre-ordered and later cancelled. However I never received a refund. I emailed multiple times and even reached out over Facebook messenger But never received a response.
Response from Loudpig AnimeDec 15, 2021
Hi there! If you canceled your order on via the order detail page. Your pre-order is automatically canceled and refunded to the original payment method. If you chatted with a rep with the process was also the same.