LottieFilesReviews of lottiefiles.com

Our marketing team started using LottieFiles in early 2023, and while our business needs have since evolved, we recently found ourselves without access to the account created by a former employee. When we reached out to LottieFiles for assistance, their support team was incredibly responsive and helpful. They quickly resolved the issue by refunding us and closing the account, making the process smooth and hassle-free. It’s refreshing to see a company that values customer service and operates with integrity. Highly recommend LottieFiles for both their product and their exceptional support!

Scam down to the core. The actual usability of what could be a good app suffers horrendously because they try to get you to fill up the 10 „uploads“ (one directional, deleting projects does not help). Making an edit on a current project? You have to create a new project. Fix a bug from a project? New project. And so on. Essentially you can not finish anything before reaching the paywall. And that is where the real fun begins… They advertise only monthly cost - even at check out. But once you get the bill you will notice that you actually subscribed to a YEARLY subscription!! And there is no monthly option at all! There are many competitors. Don’t even start with this shit.

Had great support from their customer experience team

Hides standard pricing plans based on how they profile you (open site in incognito, you’ll see cheaper pricing.) Seems based on if your email uses a custom domain. Advertises monthly pricing but switches to annual pricing at checkout. No monthly is actually offered anywhere on the site. Plus refunds are only for EU residents! Fell for the con and live outside EU? Sucks. After reaching out for a refund regardless, I was only offered a downgrade to the (previously hidden) basic plan. Once you actually get into the app it’s slow and buggy, page freezes after a short scroll (M2 Pro Mac Mini) and Chrome has to force close the tab. I could rattle off several more bugs and crashes but my point is clear. Hesitate to do business with lottiefiles.com.

Just like all other reviews, I've been scammed by Lottiefiles and Iconscout. This company man...

Well, just like many other reviews here, I also got scammed by the false advertising of monthly billing -- twice! I am currently resolving my second order for 600$ just becuse I have invited another person to the project. So sad, because indeed the thing is actually pretty sleek, but that helps little when you have to deal with crooks.

I am very satisfied with lottiefiles, but as already mentioned, the subscriptions are not clearly defined. I also took out an annual subscription by mistake, even though I needed it for one month. However, support reacted quickly and refunded the money. Many thanks for the great product!

I had an issue that I needed help with, and the LottieFiles customer support team was incredibly efficient and kind in assisting me. They quickly understood my problem and provided a solution in a friendly and professional manner. Thank you for the excellent support!