Roblow B.
I hope they fix their customer support system
I ordered 2, and only received 1, because the post office destroyed the package. I reached out to their customer service multiple times with photos, and also a video of me opening the destroyed package USPS delivered to me, and I received absolutely no response. They only have a customer service email, no phone number or anything else. So I finally wrote this review and they responded. They said there was a problem with their system that showed my issue was closed and never sent them any of my emails. I hope they fix that! Full disclosure, I had emailed them about the shipping time prior to receiving the damaged package. My guess is they closed that ticket but then all of my future emails went to the same closed ticket for some reason. Again, I hope they fix that! Anyway, they replaced my order with what they had available, 2 months after I needed them for my niece and nephews Christmas presents. I’m glad they finally took care of my issue, but it should have never taken this long.
Response from LooplaboratoriesFeb 27, 2025
We truly appreciate your patience and your honest feedback. We’re glad we could resolve your issue, but we understand it should have been much faster. We’re working on improving our system to prevent issues like this in the future. Thanks for giving us the chance to make it right!