Şerwan T.
Return policy not honored – delayed orders and no support
I spent over $3,000 on multiple orders from this company. Some items were ordered on November 26th, and it has now been 16 days — I still have not received them. Several other items were delivered extremely late, and because of the delay I no longer needed them. When I requested a return, the company refused to provide a UPS prepaid return label even though their website clearly states that returns are accepted within 30 days. Customer service kept sending generic replies and repeatedly delayed the process instead of offering any real help. The products I want to return were never opened or used, yet the company made the return process nearly impossible. their return policy was not honored. Very disappointing experience for such a large purchase.
Response from LooplaboratoriesDec 13, 2025
We want to clarify a few important points for context. This order was placed as a bulk purchase intended for resale, completed through consumer bundle listings rather than via our authorized wholesale or reseller process. For brand protection reasons, we reserve the right to decline returns or refunds on purchases made for resale without prior authorization. Regarding delivery timing: the orders referenced were placed during the peak holiday period, when carrier delays are clearly communicated and unfortunately common across the industry. As outlined in our return policy, while returns may be accepted within 30 days if approved, we do not state or guarantee prepaid return labels. Return shipping is the customer’s responsibility unless an item is defective or incorrect. We understand the frustration caused by timing and expectations, but we did respond based on the terms published on our website and the nature of the purchase. If you believe there has been a misunderstanding, we’re still open to reviewing this directly via our support channel.