LOOK OPTICReviews of lookoptic.com

Response from LOOK OPTICSep 8, 2025

Hi there, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience with your frames. We’d like to look into this further and make it right. However, we’re unable to locate an order or email history under the name CEB BOLT. Could you please provide us with your order number or the email address used at checkout so we can assist you directly? Also, please check your spam or junk folder, as we reply to all emails and want to be sure our response hasn’t been missed. We look forward to resolving this for you. The LOOK OPTIC Team

Response from LOOK OPTICJun 4, 2025

Hi Karen, Thank you for your feedback, and we're truly sorry to hear about your experience. We never want our customers to feel disappointed with the quality of our products. I've refunded your order, please allow 3-5 business days for the refund to be processed. Reimbursement of funds will be allocated back to the original form of payment used for purchase. Warmly, The LOOK OPTIC Team [email protected]

Response from LOOK OPTICJun 4, 2025

Hi Sandra, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with our readers didn’t meet expectations. Our glasses are made of TR-90, a super lightweight material. We’d like to make this right for you. However, we weren’t able to locate your order in our system. Could you please share your order number or the email address used at checkout? Once we have that, we’ll gladly help process a return or exchange. We appreciate you giving LOOK OPTIC a try, and we hope to resolve this quickly for you. Thanks! The LOOK OPTIC Team [email protected]

Response from LOOK OPTICJun 4, 2025

Hi Janice, Thank you for reaching out. We're so sorry to hear that your experience with your LOOK OPTIC glasses didn’t meet expectations. We completely understand your frustration and want to make this right. We've located your order and will be sending you a free return label shortly. We would love for you to give LOOK another chance. Please let us know if you would like to try a different style for free. Thank you again- We truly value your feedback and hope to provide a better experience in the future. Warmly, The LOOK OPTIC Team [email protected]

Response from LOOK OPTICJun 4, 2025

Hello Crystal, Thank you for your review. We apologize that the carrier lost the first package. The replacement we sent shows as delivered. Please let us know if you received it. Thank you. LOOK OPTIC

Response from LOOK OPTICJun 25, 2025

Hello Sarah, Good morning. Thank you for your review. According to our system, all 3 emails you sent received a reply on the same day. Please let us know if we missed an additional email. We would love to make things right! Returns have a cost of $8.00 as stated on our return page, yet we gave you a full refund for your order. Please let us know if you have any questions. Thank you very much!! LOOK

Response from LOOK OPTICJun 5, 2025

Hello Juliet, Thank you for your review. Please note you selected readers, and not progressives. Progressives are clear at the top, and your magnification at the bottom. In terms of your emails, I see we got back to you both times. Please check your spam folder in case. The emails are coming from [email protected] Thank you again- We truly value your feedback and hope to provide a better experience in the future. Warmly, The LOOK OPTIC Team