LOOK OPTICReviews of lookoptic.com

Response from LOOK OPTICNov 3, 2025

Hi Denee, We’re sorry these glasses didn’t work out for you. Progressive lenses can take some time to adjust, but it sounds like this pair wasn’t quite right. Thank you for submitting your return. Once we receive your return, we’ll process it promptly. We’d be happy to help you find a pair that’s a better fit in the future if you’d like! The LOOK OPTIC Team

Response from LOOK OPTICNov 3, 2025

Hi Angela, We’re sorry to hear that your glasses didn’t feel strong enough. Our lenses are crafted differently from drugstore readers, so the same nominal strength can feel a bit different. In addition, progressives require a short adjustment period. We understand how important it is to get the right strength, and we’d be happy to help guide you to the best option for your needs. Please feel free to email us at [email protected]. The LOOK OPTIC Team

Response from LOOK OPTICNov 3, 2025

Hi Faye, We’re sorry you haven’t received your order yet. We’re preparing to ship a new package overnight. Thank you again for bringing this to our attention. The LOOK OPTIC Team

Response from LOOK OPTICNov 3, 2025

Hi there, We’re sorry to hear your vision feels slanted. Progressive lenses can take up to two weeks to fully adjust, and proper fit and sizing are important for clear, level vision. We’d be happy to assist you with a fit check or guide you on adjustments to help improve your experience. Please reach out to [email protected] and we’ll walk you through it! The LOOK OPTIC Team

Response from LOOK OPTICOct 28, 2025

Hi Brittany, Could you please confirm your full shipping address? Your package shows as delivered, but once you confirm, we’ll ship a new one right away. Thank you for your patience- we’ll get this resolved quickly. The LOOK OPTIC Team

Response from LOOK OPTICOct 28, 2025

Hi Edyta, We’re so sorry for the delay with your refund — that’s definitely not the experience we want you to have. I’ve gone ahead and flagged your order with our team to make sure it’s processed as quickly as possible. It seems like you processed two different return label for the two items. Only one item was refunded, as only one label was scanned. You will receive a refund notification shortly. The LOOK OPTIC Team

Response from LOOK OPTICOct 27, 2025

Hi Wendy, We’re sorry to hear that your experience with our progressive lenses hasn’t met your expectations. We completely understand your frustration and appreciate you sharing these details. While your lenses are +1.00 strength, it can take up to two weeks to fully adjust to progressives- even if you’re used to wearing 1.00 readers. This is because progressives feature a gradual transition requiring your eyes and posture to adapt to new focal points. If you find that the frames feel oversized or uncomfortable, we’d be happy to assist with an exchange for a better fit. Someone from our team will contact you shortly. Thank you. LOOK OPTIC

Response from LOOK OPTICOct 28, 2025

Hi Ellen, We’re so sorry for the frustration with the return process and the $8 fee. The $8 fee helps cover part of the return shipping and processing costs, but we understand how frustrating that can feel, and as an exception, we’ll be refunding the $8 return fee back to your original payment method. Thank you for sharing your feedback, we truly appreciate the opportunity to make this right. The LOOK OPTIC Team