LOOK OPTICReviews of lookoptic.com

The Muse glasses are fabulous looking on but I gave a 3 start review bc of the lenses constantly popping out of the flimsy plastic wire holding them in and the weight of them. Glass cases are also too flimsy. Customer service reached out to and are sending replacements, which I found incredibly kind, esp since my order was a year ago. Hoping they replace the wiring for the higher reading glass scripts with something more secure. But due to their stellar customer service I will come back. Thanks LO and Andy.

When my package appeared to be lost, I contacted the support team and they responded right away. A replacement package was sent and I received it within 2 days. The 2 pairs of glasses I purchased look and fit great and appear to be well made!

I ordered a pair of glasses that was taking longer than the expected two-week timeframe to arrive, so I reached out to Look Optic’s customer service. They agreed it was taking a while and went above and beyond by expediting a replacement pair to me. It was completely unexpected and very appreciated. I’ve ordered many pairs from Look Optic over the years and have always had a good experience.

Timely communication and excellent service.

I had a problem with my progressive glasses-the arm was very loose-and when I reached out they immediately sent me a new pair that arrived within days. The glasses are incredibly comfortable and have made it so I’m not constantly putting on and taking off reading glasses.

Of course, the usual fast shipping, good price, selection. But, although I'm normally suspicious that reviews aren't always authentic, this one is AUTHENTIC. I returned a pair of progressive glasses due to the fact that I ordered the wrong strength. But I neglected to return them per the instructions. My return, via the postal service, said undeliverable. And it stopped there. I had the tracking #, but no further updates were available. I emailed support at Look Optic, they responded almost immediately, we exchanged a couple of emails & information, and WAH LA, they give me a full refund!!! All of this within a 3-day period. Good Customer Service is a must now days since we order online practically all of the time. This company's selection, price, and customer service is an A++ company to deal with. A special shout out to Andy, whom I delt with. He's awesome :)

Look optic has incredible glasses. I love their progressives. When I’ve had questions, their customer service is always helpful. My most recent interaction, I was needing to exchange two of my glasses I got, due to something I did, not because of optic, and their customer service went above and beyond to help me. Specifically Andy. After Andy‘s help, I will now be a lifelong customer.

Glasses came and were perfect! Love the color (Navy Blue) exceptional customer service!