LOOK OPTICReviews of lookoptic.com

Response from LOOK OPTICJul 1, 2026

Hi, We're sorry to hear about your experience and appreciate you bringing this to our attention. We'd like to look into this for you, as our return processing fee is $8.00, so the refund amount you mentioned doesn't sound right. We've reached out to request some additional information, including your order number, so we can review your refund and make sure everything was processed correctly. We'll also verify whether your order was purchased with a significant promotional discount, as refunds are based on the amount originally paid after any discounts are applied. Please reply with your order number, and our CS team will be happy to investigate this further. Thank you, The LOOK OPTIC Team

Response from LOOK OPTICMay 22, 2026

Hi Luise, We’re very sorry to hear about your experience. We absolutely stand behind our products and do offer replacements for defective items. Please send a photos of the glasses to [email protected], and our customer service team will be happy to review the issue and help with a replacement as quickly as possible. Thank you, LOOK OPTIC

Response from LOOK OPTICMar 9, 2026

Hi, Thank you for reaching out and for explaining the situation. I'm sorry for the frustration this has caused. For returns, customers need to go through the return/exchange link located at the bottom of our website. This step is important because it generates the return request on our end and allows our team to track incoming packages and process refunds once they arrive. We will manually process a refund for you. For future returns, please be mindful to go through the return/exchange link located at the bottom of our website Thank you, LOOK OPTIC

Response from LOOK OPTICFeb 17, 2026

Hi Tally, We’re very sorry to hear about your experience and appreciate you sharing this feedback. The glare and double-image effect you described is not what we want for our customers. We are currently working on adding an anti-glare coating option to our progressive lenses to improve this experience. Please email our customer service at [email protected] with your order number, and we will process a full refund for your order. We completely understand your frustration and want to make this right. Warmly, LOOK OPTIC

Response from LOOK OPTICFeb 17, 2026

Hi Sadie, We’re truly sorry to hear about your experience and understand your frustration. To clarify, returns are a flat $8.00 total per return label, not $8 each way. If there’s been any confusion or if you were charged differently, please email our customer service team at [email protected], and they’ll be happy to review your orders and process a full refund. We appreciate you giving us a try and would love the opportunity to make this right. Warmly, LOOK OPTIC

Response from LOOK OPTICJan 13, 2026

Thank you for taking the time to share this, and we’re truly sorry for the experience you’ve had. This is absolutely not the level of service or quality we aim to provide. A lens popping out is not expected, and we sincerely apologize for the inconvenience and frustration that caused. We also understand how concerning it is to feel that the progressive lenses aren’t working as intended. We’re especially sorry that you weren’t able to get the support you needed after reaching out. We would really like the opportunity to make this right for you. We requested additional information. Please email us at [email protected] with your order number so our team can assist you with a replacement, exchange, or return as quickly as possible. Thank you again for bringing this to our attention. We hope we can resolve this for you. LOOK OPTIC

Response from LOOK OPTICJan 5, 2026

Hi Eleanor, We’re really sorry to hear about this experience, and we understand how frustrating and upsetting this must feel. This is not the level of service we aim to provide. While a shipping label can be created before a package is physically scanned by the carrier, a delay like this is not acceptable, and we sincerely apologize for the lack of clear communication along the way. If you can share your order number, we will look into this immediately and offer a clear resolution- whether that’s shipping a replacement right away or issuing a full refund, depending on your preference. Thank you for bringing this to our attention. We truly want to make this right and regain your trust.

Response from LOOK OPTICJan 5, 2026

Hi, We’re really sorry for the frustration this has caused. We completely understand how disappointing this is. Once we receive your order number, we’ll be able to look into this right away and ship a replacement package to make sure you receive your glasses as soon as possible. Thank you for your patience, and we appreciate you bringing this to our attention. We’re here to help and will get this resolved quickly.