LOOK OPTICReviews of lookoptic.com

The frames were darling but lenses were plastic and the transition was poor. Didn't work for me as I wanted them to see my computer and paperwork without having to take off and on glasses. Their "return no questions asked" policy includes a fee so beware that they will charge you to return.

Received my order right away but the item in the box is not what I ordered. Contacted them and received a reply right away. Told me the correct item was shipped and should be delivered to me the next day. Here we are a week later and no glasses. I have emailed 3x (still no reply) and tried calling their customer service number (goes to obscure voicemail). The Chat feature on their website does not work. EXTREMELY disappointed. Will file a claim with my credit card company and never do business with them again. Celebrity endorsements will not save this company!

These are very cute and I was sold on the progressive aspect as taking readers on and off is such a pain. I just got them last night and I'm already returning them. They are not as strong as my other readers even though they are the same magnification, as well as, the regular lenses are extremely cloudy and are actually almost blurry! Very disappointed-- although they are cute not worth almost $100.

The glasses were stylish( but the progressives did not work as expected) so I returned the two pairs I purchased. Cost was 166+ and with a promised 90 day refund I sent them back within a day. They only partially refunded me 148$ as they claim to not refund shipping; and because I bought two pair I was charged a restocking fee; which you cannot get initial discount without purchasing two pair. I found that shady and now I’m out almost 20$! My husband has two pair coming also; and because of this partial refund bulls&&t I will return them also; of course at a loss! Read the very fine print; which I scoured and did not see. Also; don’t bother with two day shipping; because that’s how they got me!

Fit is strange. Not a quality equal to the price even with a discount. You will NOT get a full refund when you return them. I will NEVER buy from them ever again. So disgusted

I just purchased their progressive readers and in my opinion the company is a scam. The lenses are terrible and there is noway the progressive will be clear with such poor quality. On top of that, the company tries every underhanded trick to keep you from returning the glasses and then there is a charge to actually return the glasses. Like so many other companies, they are a money machine only concerned about profit and not quality.

Very poor customer service. I ordered progressive readers frames, I was sent the wrong lenses (single vision lenses). I reached out by email, they offered a replacement. The replacement which again happened to be the wrong lenses. I cannot process a return because it won't offer my money back because of the way the exchange was processed. It takes days for someone to respond and address a customer service situation. Don't waste your money.

The glasses seem wide and the frames dont hold adjustment.The real problem is their customer service. There are no parts available if you need a hinge or anything else. I find that ridiculous since the product is priced in the upper range of readers. Twice they offered a discount of like 15% off and then charged me full price. There is no phone contact available, you’ll have to wait for a return email.