Heather R.
I placed my order and was immediately…
I placed my order and was immediately charged. Here I am 10 days later with no shipping notice. All emails and calls are not returned. Is this a real company? Do I need to start a chargeback?
Response from LookHUMANDec 14, 2023
We sincerely apologize for the delay in processing your order and the challenges you've faced in reaching our customer support team. Your experience is not reflective of the level of service we aim to provide, and we understand your frustration. We are actively investigating the status of your order and addressing the communication lapse you've encountered. Please accept our apologies for any inconvenience caused during this process. Thank you for bringing this to our attention, and we look forward to resolving the issue promptly.


