Ronald S.
Very inaccurate gps
Very inaccurate gps. Have contacted numerous times through the app with no reply. Batteries only last 4-5 weeks at best. Automatically renewed without my consent and charged my account. Have not had time to contact regarding auto renewal.
Response from LoneStar TrackingJan 6, 2022
Hello, We are sorry that you had a poor experience with our service. I took a moment to review your account, and I see a few things. 1) I see that you only have about 30% signal level on this device. Our unit uses GPS to obtain it's location. If your GPS reception is poor then accuracy will also be poor. You can contact our technical support team who can help with relocation ideas. 2) Battery life is directly related to signal strength. Our devices are adaptive, meaning if the signal level is good, then we can decrease the power on our transmitter and use less power. But is the signal is poor, then we use more battery to try and obtain a better GPS fix. Once you have your device relocated, you can expect several years of service from this device. 3) It looks like when you signed up that you selected our Yearly Plan with Automatic Renewal. This is why your card was automatically run after the 1 year of service. At any time you can disable automatic renewal from your account page or contact our team and we can disable it for you. If you would like to discuss any of this further, please reach out to us at any time via phone 1-877-777-8636, email at [email protected] or via chat on our website. We are here to help.