Kristian H.
User interface is hard to understand
User interface is hard to understand. Dropped my work trailer off at job site and it shows it is at some random location about 5 miles away. Stayed that way for a month while on job. It’s useless if it shows the wrong location. Am I right?!
Response from LoneStar TrackingJul 28, 2021
Hello Kristian, sorry to hear about the issues you have experienced with our tracking device. I have reviewed your account and I see that the device has a signal level of about 25%. If our GPS tracking devices are unable to get a signal, we use Cell Towers to try and locate your device. Unfortunately, cell tower location is not nearly as accurate as GPS. Please reach out to our support team when you get a free moment to get this resolved. 99% of the time this problem is due to an installation problem. For example, if this is installed inside a metal box, that will block the signal. Our support engineers can help you find a good spot for your device which will bring accuracy back up to 3-5ft. Thank you again for the review and have a great week ahead.