LoneStar TrackingReviews of lonestartracking.com

Response from LoneStar TrackingJul 18, 2023

Thank you for taking the time to provide feedback about our GPS tracking device. We're very sorry to hear that you've encountered difficulties with installation. It's our priority to ensure that our customers have a positive experience with our products, and we understand how important clear instructions are in achieving that. If you're having issues, we're here to help. We have detailed installation guides available on our website and we can also provide assistance over the phone or via email. If it is more convenient for you, we could arrange a virtual meeting with one of our technical support specialists who can guide you through the installation process step-by-step. Please reach out to our Customer Service team at [email protected] or 1-877-777-8636] and they will be more than happy to assist you further. If you prefer, we can also contact you directly - just let us know the best way and time to reach you. We truly value your business and hope that we can turn your experience around. Thank you once again for your feedback, it helps us improve our products and services.

Response from LoneStar TrackingJun 22, 2023

Hello, We are sorry that you are having issues with your device. I went ahead and checked your account, and it appears that it is working properly. As well, I was worried about you not receiving any support, so I checked our call logs and I do not show any calls from your number or emails into our support desk. We have tried calling you over the past two days to assist and left voicemails. We are here to help and available via phone at 1-877-777-8636 and email at [email protected] Please contact us and we can get your issue resolved, LST

Response from LoneStar TrackingJun 22, 2023

I'm sorry to hear about your disappointing experience with our tracker and the challenges you encountered during its setup. We sincerely apologize for any inconvenience caused and appreciate your feedback, as it helps us improve our products and services. We understand that the tracker did not meet your expectations, and we apologize for any confusion caused by the instructions provided. We strive to provide clear and comprehensive instructions to ensure a seamless user experience, and we regret that this was not the case for you. Your feedback will be shared with our product development team to enhance our instructions and make them more user-friendly. Regarding the positioning of the tracker, we apologize if our initial guidance led to complications. While we aim to provide accurate recommendations, individual environments may vary, leading to different outcomes. We regret any frustration this may have caused. We genuinely value your satisfaction as our customer and would like to make it right. Please reach out to our customer support team, and they will assist you in resolving the issue or provide you with a suitable solution. Your happiness is important to us, and we are committed to ensuring your satisfaction with our products. Once again, we apologize for any inconvenience you experienced, and we appreciate your feedback. We hope to have the opportunity to regain your trust and provide you with a better experience in the future. Best regards, LST

Response from LoneStar TrackingJun 22, 2023

We're truly sorry to hear that your experience did not meet your expectations. We're committed to providing the highest level of quality and service, and we regret that we fell short in your case. We understand that not every product will be a perfect fit for everyone, and we respect your decision to return the item. If you could provide us with more details regarding what exactly you didn't like or what went wrong, we would greatly appreciate it. Your feedback can be incredibly valuable in helping us improve our products and services. We hope to have the chance to better serve you in the future. Best regards, LST

Response from LoneStar TrackingJun 22, 2023

Hello, On the paper that includes the QR code, you will see the directions on how to setup the device. If you need a hand, our tech support team would be happy to walk you through the process via phone. Please give us a call and we can get you squared away. LST

Response from LoneStar TrackingJun 22, 2023

I'm really sorry to hear about the issues you've encountered with our tracking service and the misunderstanding in relation to the cancellation. Your experience doesn't reflect the standard of service we aim to provide, and we appreciate you bringing this to our attention. Please be assured that we take your feedback seriously and will investigate the problems you've highlighted. We're committed to rectifying this situation and ensuring it doesn't happen in the future. As for the cancellation issue, it sounds like a misunderstanding and we deeply apologize for any inconvenience it may have caused. We would appreciate the opportunity to rectify the situation. Could you please contact us directly at 877-777-8636? We hope to resolve your issues to your satisfaction and regain your confidence in our services. Thank you for your patience and understanding in this matter. Best, LST