Sarah L.
I purchased a DIY beaded Christmas tree…
I purchased a DIY beaded Christmas tree and received a diamond art picture. Despite contacting them to get a refund I have had no reply. When going on site after the product wasn't even on there.
Response from LondonnkAug 22, 2026
Dear Customer, Thank you so much for taking the time to leave your feedback. We are truly sorry to hear that we sent you the wrong product, and we deeply regret the frustration and inconvenience this has caused you. We take full responsibility for this mistake and the poor service experience. Please kindly send your order details and relevant information to our customer service email address: [email protected]. Our dedicated customer service team will prioritize your case and provide a clear, effective solution for you within 24 hours. We hope to have the opportunity to make this right for you and regain your trust. Thank you for your patience and understanding.




