Pauline D.
Ordered 3 water bottles for my…
Ordered 3 water bottles for my grandkids, 1 orange, 1 black and 1 pink , what I got was 1 black and 2 pink, my 7 yo grandson who the orange one was for is very upset , how do you confuse orange for pink , waiting to hear back when they are going to send the correct colour.
Response from LondonnkAug 11, 2026
Dear Customer, Thank you for your valuable feedback. We are very sorry that we delivered the wrong product to you, and we fully understand how upsetting it is .Please accept our sincere apologies for this error and the poor support experience. To resolve this promptly, please send your order information to our customer service email address: [email protected]. Our customer service team will attend to your request urgently and provide a suitable solution for you within 24 hours. We are determined to fix this issue for you and appreciate your understanding. Thank you.




