jackie M.
Excellent customer service that dealt…
Excellent customer service that dealt with a problem I had straight away. Constant messaging and replies till it was sorted. Honest company to buy from

Londonnk is listed under Accessories.
Londonnk (londonnk.com) has 175 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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jackie M.
Excellent customer service that dealt with a problem I had straight away. Constant messaging and replies till it was sorted. Honest company to buy from
graham M.
My parcel was left in the rubbish bin not the garden box and the parcel would have gone through the letterbox but the rubbish box had rubbish in it so it should have been self explanatory, the garden box is next to the house but it is at least another 12 -15 steps so probably too far.
Response from LondonnkSep 5, 2026
Dear Customer, thank you very much for taking the time to provide feedback. First, please allow us to sincerely apologize for this – whatever the reason, we are deeply saddened by your unpleasant experience. We firmly believe that integrity and customer satisfaction are the foundation of our business. Therefore, we take your situation very seriously and wish to investigate and resolve it for you immediately. To resolve this issue as quickly as possible, we kindly request that you send your order information and relevant screenshots to our customer service email address: [email protected]. Our professional service team will contact you within 24 hours of receiving your message and provide you with a reasonable solution. Thank you again for your honest feedback. We look forward to your contact and will do our utmost to ensure you feel our sincerity and the changes we make.
customer
Again the self clamping mop. Absolutely horrendous quality, and NOT fit for purpose. It can’t even clamp onto the free mop heads (which is an extremely generous description) that came with it. Not only does it rotate 360 degrees, but it also flips over away from any surface you are trying to clean. ABSOLUTELY do not buy! Extremely POOR PRODUCT
Response from LondonnkSep 5, 2026
Dear valued customer, thank you very much for providing us with your valuable feedback. We are deeply sorry to learn that you are dissatisfied with the material and quality of the product you purchased. Ensuring that every product meets our quality standards is our responsibility, and clearly, we have failed to meet your expectations this time. We fully understand your disappointment and highly value your experience. Please send the specific issues and relevant order information to our customer service email address: [email protected]. Our service team will contact you within 24 hours to verify and address the issue, and provide you with a proper solution. We sincerely apologize again for this unpleasant shopping experience and thank you for your trust and patience. We look forward to the opportunity to improve our service for you.
Lee
6 wks later and six messages assuring me it’s coming with DPD codes that don’t exist. Meanwhile NOTHING! Very very poor £50 down the drain!
Response from LondonnkSep 2, 2026
Dear valued customer, Thank you sincerely for taking the time to share your experience with us. We are very sorry to hear that you were not satisfied with your recent experience, and we understand your disappointment. We are a licensed and registered company, and your trust is the foundation of our business. If you have not received your order, please feel free to send the details to our customer service email: [email protected]. Our dedicated team will work diligently to resolve the issue within 24 hours. We believe that every problem is an opportunity for improvement, and we look forward to providing you with a better experience.
MSJOANNEWILSON
Absolutely appalling item was broke asked for a refund and they offered half of what I paid i refused why should I only get half my money back for something that is no good to anyone ,the customer service is disgraceful aswell ,shouldn't be allowed to sell anything in my opinion
Response from LondonnkSep 2, 2026
Dear Customer, thank you for bringing this to our attention. We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: [email protected] with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.
Charlotte R.
Still waiting on my order two weeks have went by think i want my money bac now.
Response from LondonnkSep 1, 2026
Dear Customer, thank you so much for taking the time to share your feedback. We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: [email protected]. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Jennifer L.
Very helpful pleased with the help
Jane
Mop – Biomimetic Self-Clamping Clamp, 100 cm Telescopic Handle, 360° Rotation. I am extremely disappointed with this product. I was shocked at how small and flimsy the mop is, even when the telescopic handle is fully assembled. The item I received is completely different from how it was presented in the advertisement. The advert made it look like a sturdy, good-quality product, but what I received is small, poorly made, and certainly not as advertised. A sharp metal splinter was sticking out from the handle. My husband nearly cut his finger on it, which is completely unacceptable I consider this to be a misleading advertising and I am very dissatisfied with my purchase.
Response from LondonnkSep 1, 2026
Dear Customer, thank you very much for taking the time to share your feedback. We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: [email protected]. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.