LOFTReviews of loft.com

I bought a top online with a $15. Rewards. I now owed $3.00 which was charged to my Loft account. It was ordered three times and got rejected as not available although was showing a lot online. Spent hours one the phone waiting for someone to pick up. Did their callback and nobody called. Have replied to an email multiple times but no response. Will close my account as nobody seems to care about customer care.

When you order items on LOFT online, you will be lucky to get them. I ordered 4 items on 4/8/26with free shipping and it is 4/23/26. I received 1 item in a week. The second item came on 4/21. I called LOFT Customer Service and all they said is they will remove the $9.95 in shipping I was charged. My shipping was supposed to be free, so that was a suprise. My third item shipped and says expected 4/24 and the tracking shows that UPS handed it off to USPS. Why? I have no idea. The last item does not show any tracking or anything so I called customer service again today 4/23 and they said that item is now out of stock. Had they filled the order on 4/8 when it was ordered, they would not have run out of it. Ridiculous. I would give 0 stars if I could and I will not shop LOFT again. Cheaply made clothes with no customer service. They will never make it in the online business with service like the extremely poor service I received with this order.

I've shopped occasionally at Loft stores throughout the years and was generally satisfied with the clothes and the experience. If you want to shop at Loft, never shop online. Customer service is almost not existent and and poorly trained (tried the online chat 4 times and no agent ever came on). Tried the texting option, and it took 5 hours for someone to respond. Ordered a package on 3/25, with promised delivery window of on or before 4/4. One part of my order wasn't even shipped until 4/6. Package got list, the status just saying it had a sortation delay for 10+ days. Finally was able to get in touch with customer service on 4/17 and requested a refund. The representative promised if it had not arrived by 4/20 they would take action. I contacted customer service and they refused to help, saying I had to wait another 14 days after the last status update. Refused to acknowledge what the last customer agent had told me. Unacceptable to ship past the contract delivery date. Unacceptable to promise help and then refuse to help. Unacceptable level of customer service.

If I could give this company a minus 0 review I would. For over one week I have been trying to call, use their chat service & emailing them. I have spent hours on hold both on the phone and the chat. Emails are not answered. I am now going to my credit card company to deny payment. I am beginning to think they are going out of business.DO NOT BUY FROM THEM. UPDATE Since May I have been trying to resolve issues regarding.DO NOT ORDER FROM THIS COMPANY. If there is an issue with your order their customer service is non-exisitent.

After reading other reviews and checking revenue, I'm positive the parent company KnitWell Group is so deep in debt they are essentially running a consumer scam probably worth reporting en-mass. Wrong size shipped (of course, the item is FULLY in stock and clearly marked on my order). There's a "convenient" exchange option offered if you call (who does that anymore?) but no one exists to answer the phone or chat. So I would need to return my item, losing the benefit of my discounts and free shipping, pay a $10 return fee, and re-order my correct size, pay ANOTHER shipping free, all of which is now double what I paid. Suddenly I am out $60 for what WAS a $20 item just to get the size I originally ordered. Convenient! They are using their own willful incompetence as a cover. Let's see if the other item in my order ever ships, or if I'm out more $ for that, too.

Atrocious customer service. Unable to reach a representative by chat, phone or text after numerous attempts. It may be time to report them to the BBB.

Absolutely worst online customer service. Reached out to get a shipping label for a pair of pants I wore for a few hours that completely stretched out. You would've thought I was asking for a refund of my entire order.

I have placed 4 orders over the last 5 months, with 3-6 items included in each order. Every single item was cancelled by loft after weeks of no communication due to item not being in stock. I tried to talk to customer service for three of these orders via chat. The first time, no apology, no solution, just the items will ship if and when they can. I asked to speak to a supervisor and was led to believe I was put through to a supervisor. Second time despite repeated attempts no one responded to my chat, the order later cancelled. The third time I spoke to someone very unhelpful, asked to speak to a supervisor again and was told you can’t speak to a supervisor via chat and I’d have to call. He said payment isn’t processed until items ship but there is an authorization held on my card. Oh, and after my orders cancelled, I checked the website and most of the items are still online to order in the same sizes. I’m shocked at how bad this is