LOFTReviews of loft.com

Placed an order with loft.com on June 4, 2026. They were having a sale so I ordered (2) dresses and (3) tops. Estimated delivery was showing on or before June 15, 2026. By June 16th I had not heard anything so I checked tracking on my order and it still showed as 'processing'. I contacted their Customer Service via chat. It took over a half hour for them to acknowledge me. I explained the situation and was basically told 'yes, it is still processing, but I will put it in escalate status tomorrow'. I then received an email on Tuesday, 6/16 that one of the dresses had been cancelled because it was no longer in stock. Today, Thursday, 6/18, (4) additional emails that each of the other items I had ordered had been cancelled because they are no longer in stock! Well, maybe if my order had been fulfilled earlier than two weeks after I ordered, my order would not have been cancelled. So disappointed! Will never order online from them again.

I had ordered a skirt and blouse set and only receive the skirt, after 3 months of waiting and contacting them finally I received a refund minus the shipping charges, that I had already paid, even though, it never shipped, to me it seems I paid shipping twice!

This was my first and last time shopping with LOFT online. My first package was lost somewhere in the UPS system, and LOFT refused to help resolve it. When I tried to cancel a second order, I was repeatedly told, "Next time, enter the correct address," despite the fact that I have proof both addresses were entered correctly. I dealt with 4–5 different customer service representatives, none of whom were helpful. The last representative was argumentative and more interested in blaming the customer than addressing the problem. LOFT's customer service is far below the standard most online retailers provide today. Instead of taking responsibility or offering solutions, they deflect blame and leave customers to deal with the consequences. After this experience, I will not be shopping with LOFT again.

I took my 97 year-old mother to the Loft Outlet in Castle Rock, Colorado to purchase a new "outfit" for her great granddaughters' graduation. My mom did not want to go shopping; however, the moment we walked in the door, the Loft team treated mom like a queen. Not once did they make us feel rushed. They helped in the dressing room. They gave honest reviews. They made sure there was a place to sit when she needed a rest. We walked out with three complete outfits for mom and two for me! It was the highlight of the day. I cannot say enough about the quality of the service and the clothes we purchased. My sincerest thanks to Robin, Joy and Florinda.

I have had only positive experiences with Loft, both online and in-store. They have great customer service and always have a great sale going in. I especially love Lou and Grey. The quality is amazing.

Terrible customer service in store 0676 Roanoke VA. The manager, assistant manager, and two associates where on the floor and none of which spoke or every offered me or my sister any assistance: Things have truly changed in this store: The store itself was a mess, clothes in the dressing rooms not collected: Needed to order my size and the manager was rude and unhelpful in showing the new employee how to do it: I had to help her myself as the manager acted like she did not want to be bothered:

Absolutely HORRIBLE! Called first time within stated hours and was online 45 minutes and hung up. Called a few hours later and was online waiting for 57 MINUTES! That time I left my number as requested for a callback. Never got one. Later that evening I tried one more time. I ended up in complete frustration because I literally couldn’t understand ONE WORD she spoke and finally just hung up. I went for one last try with chat. After giving all my info for my order and paying, I received an email saying the item I ordered was no longer in stock (even though the website showed it did). I called my local store who looked online and said it WAS available. I’m done! Will never order online again!

I wish I had read the reviews before doing an international order with LOFT. I've been trying to return the order, I received one email without the label that is apparently needed to initiate the return and zero response ever since. Very disapointing!