LOFTReviews of loft.com

Horrible horrible customer service on the chat. Spoke with agent Johann G, I Ordered 4 items and ALLLLL came expired. Now I have to take time out of my day to submit a return and drop it off. Mind you I live in a very high traffic area so this is such an inconvenience. On top of this no such thing as a compensation gift or anything. Didn’t even care if it was a gift card or not but at least some points to my account but he said “nope”. So sad how loft does business for upset customers regarding their mistakes.

Horrible customer service. I have spent over two hours online with CS attempting to locate part of my order that is missing. The label was created (expedited shipping as well that costs approximately 17$), but the item never moved. I first messaged them 3 days after the label was created, was told it wasn’t delayed even though I expressed that the item was obviously still sitting in the warehouse. I started messaging again the day after that and again a day later. On CS agent named “Santa” said it would be sent priority after they stated they didn’t know what to do and I had to guide them to a resolution. Well, still no order, no replacement. Nothing. The last CS agent just simply dropped out of the chat. Now my item is missing, I have a trip tomorrow and needed it. I’m out the funds. No explanation, no resolution. Will absolutely not order again.

I would give them a 0 if it's possible. There were two specific instances when the address on my order was wrong. I reached out to their customer service - No one calls back, chat is pretty useless because they can't cancel the order OR issue refund and one specific instance they said they changed the address but that never happened. WORST experience ever, I shop a lot at loft but now I question my choices.

Customer service isn't what it use to be at Loft! Insanely long hold times, had 3 orders cxl'd on me due to no inventory but clearly the item was available! Item doesn't look like picture ( tops are cropped) tried to contact corporate and received an email from someone at Talbot. They had no idea why I was calling them!? The horrible experiences go on and on! I feel like they're going out of business and just don't care!? Will not be shopping here anymore!

The worst online shopping experience I have ever had. I ordered 6 pairs of pants online. Three of them were final sale, so I kept them. The other three were eligible for returns. I successfully returned 2 of the 3 returnable pants at the store. However, the third pair of pants was never shipped to me. Instead, they sent me a T-shirt in a package that had the pants’ label on it. When I took the package to the store to return the wrong item, the cashier told me that their online orders often have incorrect shipments like this and that this was apparently not an isolated issue. She offered to take the T-shirt and refund me approximately $25, which was the price of the T-shirt. But I did NOT order a $25 T-shirt. I ordered a pair of pants that cost $48.58. The cashier told me there was nothing she could do and that I needed to contact customer service. I went home with the T-shirt and called customer service. That’s when I discovered another major problem: their online system showed that they had received only ONE of my TWO returned items. On top of that, the T-shirt they sent me by mistake is still with me because their system incorrectly marked it as a returned item. Therefore, I cannot even create a return for it. It has now been three months, and nobody has taken responsibility or properly resolved this issue. I have spent hours dealing with the store and customer service, yet I am still missing the refund for an item I returned, while also being stuck with an item I never ordered. This company’s online ordering and return system is absolutely unacceptable. It does not properly track shipments, returns, or refunds, and the customer is left to deal with the consequences of their mistakes. I feel completely ripped off as a customer. Three months is more than enough time to fix a simple shipping and refund error. If you shop online with this company, be extremely careful!!! Check every item you receive and keep all your receipts and tracking information. The system doesn’t show any returns, price adjustments etc. correctly!

Do not ever get a Loft credit card. I was totally unprepared for their predatory tactics and ended up paying 240 dollars for a couple of shorts and a shirt I gave away.

If I could give no stars, I would. Customer service is so badly done that it leaves you feeling as though you've been taken advantage of. After 4 phone calls of at least 30 minutes each, receiving a return label, then being made to PAY FOR THE RETURN LABEL, item getting lost, still receiving no refund and engaging with an unpleasant, aggressive customer service staff member, I will NEVER make the mistake of giving this company any money in the future. Truly awful.

I’m only giving this review one star because it won’t allow me to proceed without at least one. I will never buy another piece of clothing from this over prized store. Their sizing is way off and inconsistent. Two pairs of the same pant, same tag size yet two completely different fits. And their tops? Who do they have making their clothes? Do they not provide them with rulers? Every dam blouse is oversized in the arm all while having the length of a toddlers blouse. And trying to return their pathetic excuse of clothing, almost impossible.