Mitch
Mishandling of order, lied about receiving before Christmas.
I placed an order on 12/08. The website says that all orders placed by 12/13 will be delivered before Christmas Eve 12/24. I received an email on 12/12 saying my order is delayed. They didn’t provide a new shipment date, when my order will be delivered or anything. I reached out to customer service and no answer for 3 days. When I get an answer all I received was “Per our terms and conditions we can’t change an order after it’s placed”. They didn’t provide me an estimated shipping time or anything. Just a cold, terse response without a resolution. Keep in mind, this is a $500 order, I paid $75 in shipping, and I placed the order over 3 weeks before Christmas. I’m being told I most likely won’t get the order before the holiday and they somehow can’t cancel the order because of their mishandling. I tried to call and reach out by chat and both options are unavailable. It’s sketchy