lodgecastiron.comReviews of lodgecastiron.com

Lodge cask iron. Doesn’t not honor their own warranty. I received a damaged item from Amazon and they would not replace it even those their warranty says they will. They also said I have to go through Amazon and they don’t stock it since it’s made for Amazon. So pretty much their warranty is useless if you buy it from an authorized retailer since they’ll claim they don’t have any stock to replace it.

I just bought a 8 inch lodge skillet. For sure love lodge. but used my skillet 1 time .called today and sent pic it was sold as a seasoned skillet ..the lady told me it wears with time... I would need to season it..I just bought it! I definitely know about skillets im 69 and a country cook. I Used it once!!! And very surprised and disappointed.

Ordered products a month ago and still has not even been shipped. Buyer be wary. Also check the returns policy terms and conditions. No emails providing updates on timeframes or ability to cancel the orders to move to alternative. Going to the largest inland festival this month and I will make sure my experience with this company is well known to all.

This is a horrible company to do business with Less than 24 hours after I placed an order, I needed to cancel. I tried leaving a message on my account, I tried calling, (the phone line said there was a high volumn of calls to please email them) I emailed and they responded with “we have a no cancel no refund policy”

Ordered some pans on a Sunday evening went back to confirm the size and realized they were smaller then indicated as the measurement included the handle. Responded to the confirmation email asking to cancel. Monday I had a chat with Charley who said it was not possible to cancel and if I returned it would be at my cost. I called customer service at the same time on the phone this person said let me check she told me it was to late it was already packed in was shipping. At the same moment on the chat I was told great news he had got approval to issue a refund and I could keep the pans. I said they were still too small for me but I would donate to my church. The charge was still on my credit card on Tuesday having gone from pending to an actual charge. So I checked the status of my "free" order somehow even though it was not possible to cancel it had been cancelled . I called and confirmed this with customer service. I was never contacted so seems like a lot of hassle for nothing.