LOCKTHECOCKReviews of lockthecock.com

Do not order from these people. Its a scam website. They will steal your money and deliver nothing!

Total scam. I received the product and decided to return it, so I reached out. (Mind you never opened). They requested I take a picture of the product, which I found odd. So I opened it and took a picture of it and emailed it back. They then replied they could not accept the return because I opened it. I went back and forth trying to get them to understand the only reason I opened it was because of their request for a picture. They then offered me a 20% refund. Absolutely awful customer service. I have never been so frustrated with trying to return something. Totally unprofessional and pathetic of the people running this company. Do not buy from them.

Keine Qualität, sehr schlechte Verarbeitung. Rate ab.

NEVER ARRIVED They listed their items as in stock but they are not, took an extra two weeks to be sent. When it was sent I received no updates and the cheap courier service left the item on the ground at the front of my building and it was taken. I reached out and they refused a refund and considered this a "Successful Delivery". Very unprofessional and offered no assistance and told me to contact the postal service instead even though that is their responsibility.

Product was damaged on arrival, sent images and packing note as requested and they just stopped replying to the emails, shocking customer service and poor quality product

Garbage product and company. Item came in a million pieces with no instructions whatsoever. Just a bag of our quality plastic parts.

Poor quality control. Rude customer service. AVOID THIS COMPANY

I ordered a cage in June and was set to be delivered on July 3rd. The product was marked delivered, but was not at my residence. I contacted the company to inform them, they proceeded to instruct me to contact usps to determine where the disconnect was. It was determined that the product was delivered to the wrong address. The package was ultimately nor retrieved as somewhere after getting delivered, it ended up lost. Lockthecock informed me I needed to provide proof from the usps that the package was indeed delivered to the wrong address. I obtained the information they requested, and out of nowhere, the company has quit replying, just vanishing from the conversation! So now I'm sitting here with no product, and out $75 bucks. I am beyond frustrated at this point. Does anyone know if there is a reliable phone number for the company? This is ridiculous that they're just going to dissappear! Unheard of!