Monaque
Scam
⭐☆☆☆☆ I purchased the Career Accelerator subscription for £65.16 on 14 June 2026 and requested a refund less than one hour later after discovering that the product did not perform as I reasonably expected. My main concern was that the AI was not using my uploaded documents in the way I had understood from the marketing and product description. Instead of providing responses based closely on my uploaded material, I found the output to be generic and not suitable for my intended use. After requesting a refund, I was instructed by support to change settings and run additional test sessions to troubleshoot the issue. I followed those instructions in good faith. When my refund request was later reviewed, I was repeatedly told that the service had been used across 14 sessions. However, my usage records showed that: • Many of the sessions were 0 minute sessions. • Some of the sessions occurred before purchase as part of the free trial. • The only meaningful usage after purchase occurred following troubleshooting instructions provided by support. Despite providing screenshots and a full timeline showing that I requested a refund within approximately one hour of purchase, my request was declined multiple times. After several rounds of emails and escalations, the company offered first a 10% refund and then a 20% refund, while continuing to refuse a full refund. My issue is not only with the product itself but with how the refund request was handled. I felt that key details and evidence were repeatedly overlooked, and the same explanation was provided despite the additional information I supplied. I would encourage potential customers to carefully review the refund policy before purchasing and to be aware that obtaining a refund may be difficult even if concerns are raised shortly after purchase. This review reflects my personal experience and the correspondence I had with the company.
Response from Lockedin AIJun 17, 2026
Hello Laura, We're sorry to hear that your experience with LockedIn AI did not meet your expectations. We take feedback like this seriously and would appreciate the opportunity to review your case in more detail. If you haven't already, please reach out to our support team at [email protected] with your account information so they can investigate your refund request and address the issues you encountered with the platform. The LockedIn AI Team