The UPS StoreReviews of locations.theupsstore.com

I've been using ups store for 3 plus years now! I took a package in there today that weighed 4 Pounds. I said it didn't have to be delivered by any certain time. I asked for the lowest price to ship a 4 pound box worth 20.00 I was told shipping would be 34.00!!!!!!!!!!! This FRAUDULENT COMPANY NEEDS TO BE INVESTIGATED FOR MANY THINGS! THE STORE IN QUESTION IS THE AURORA COLORADO QUINCY/BUCKLEY LOCATION. THIS STORE HAS HAD ISSUES WITH INAPPROPRIATE WORKERS AND A HORRID STORE INSIDE. PACKAGES HAVE BEEN LOST AND EXTEA SHIPPING CHARGES HAVE BEEN ADDED WITHOUT ANY EXPLANATION! THIS STORE SHOULD BE INVESTIGATED BY THE FEDERAL GOVERNMENT AND THE IRS AS WELL. AVOID UPS STORES IN AURORA COLORADO COMPLETELY UNTIL SOMETHING CHANGES!!!!

My perfume came broke that was supposed to be my Christmas present for my daughter and I am mad this unbeleiveable and they were supposed to give me free sample but they didn’t but they are still super amazing this needs to be fixed though

R u KIdding me? I paid for shipping and handling, only to have this location insist that it isnt free and THEY R CHARGING ME MORE? Its simple, let this location go bankrupt, which they r on the verge of. And if they repsond with " we dont see your order" BS, dont buy it.

What went well? Everything! An important medical package was shipped by Camp Verde UPS Store to another UPS store in Texas for me pick up there. This was done efficiently, quickly and with a smile. I so appreciate their excellent service and the confidence I have in UPS. The gals at Camp Verde UPS Store are pleasant, hard working, and caring. Thank you and thank you!

This store does not know how to follow its advertised hours

THIS IS UPS IN BARTLETT, IL!!! HORRIBLE SERVICE!!!! I don't know why anyone in Bartlett even gives this franchise of UPS any business! The lady in there is beyond rude with no help and it acted like it was an issue to help me. Then proceeded to tell me that it was me. Then I called UPS and they too said they are no friendly at all, and the drivers even complain!!! She said, I don't have your package with no assistance at all on what to do next.

Honestly, my last visit to The UPS Store left a bad taste. They charged me way more than I expected for a simple drop-off, and the staff seemed annoyed when I asked questions. The package tracking got messed up, and I still don't know if my parcel even made it. Won't trust them again.

The customer service at Camp Verde UPS store is consistently hostile, confrontational, and unacceptable. I will not be returning. Every time I try to drop off or pick up, it turns into a 10 minute argument before they finally ask for my ID and do their job. I’ve been accused of trying to “steal mail,” and even told I wasn’t the recipient, despite the package having my name on it. One employee refused to give me my package simply because it had my maiden name, even though I had valid ID! The other staff seem confused by the manager’s behavior as well. At one point, the manager was loudly insisting that they “don’t receive packages,” which makes no sense for a shipping and receiving store. The employee helping me actually said, “I’m confused too”. It was uncomfortable to watch and completely unprofessional. I now drive 30 minutes each way to the UPS in the next town so I don’t have to deal with the Camp Verde location. Don’t give them your packages..you’ll leave feeling assaulted.