The UPS StoreReviews of locations.theupsstore.com

Consistently disappointing service. In my experience this UPS Store does not follow basic package-security procedures—including requiring signatures for valuable deliveries. A recent package of mine went missing after staff failed to check ID or secure the shipment, and when I reported it the promised video review never happened until the footage was already gone. Attempts to reach management were unhelpful; I was repeatedly told the owners were unavailable and no contact information was provided. Based on these repeated issues, I cannot recommend this location for anyone needing dependable package handling or responsive management. Other UPS Stores I use follow proper safeguards, so I suggest choosing a different branch until major improvements are made.

Ever wonder why a UPS store will charge you $65 to ship a 3 pound box? Because there is no pricing structure that the franchises are required to follow! They are free to charge whatever they want. This is especially the case with the #5907 store in Mt. Airy, MD. I have an item I am trying to get shipped to me. They know I'm in a bind, so the fee is 300% higher than prices I am quoted online. Beware! Use any other shipping method whenever possible.

Have you ever paid 37 actual dollars for a box? No. I mean just the cardboard. Well, if you've ever been curious what that is like, just stop by a UPS Store! Today I went to return an Amazon item at UPS. My item was 32x16x4. So, basically, needing a flat rectangular box, not terribly large. Well, UPS had one, and it was literally $37 dollars!$40.46 after tax. Since I had to return this item today, my hands were kinda tied. I had to dish out the dough for CARDBOARD! CAAAARDBOARD! Forty whole dollars! Way to really screw your customers, UPS. Literally never using your services again. Thanks

Great customer service,clean environment, knowledgeable @ 6300 block of York Rd,and Bonita was very clear and understood my needs and told me times that I could come in for my particular services, wonderful atmosphere, wonderful workers

Pat was absolutely amazing. She went out of her way to assist me. I was having an issue with a project and she took her time and worked with me until we were able you complete it. Thank you Pat!

Still waiting for the $320 refund due from a package that was suppose to be overnight delivery... or at least we're told that it would go out that day and arrive the next day it didnt arrive until the 3rd day. THEY kept refusing to refund the money. They said we didn't turn it the complaint unti the 15 day allowance. Nowher in the store or any paperwork was this communicated, let alone irally. That is wrong. It turns out that wasn't even shipped on the day that was promised. So, I think that it was your store 6305 that is responsible. People need to know that this is the way they do business. The store is #6305 UPSSTORE in Morganton, North Carolina

The particular store I'm giving a review on is on Rancho Dr. & Charleston, located in the Smiths grocery shopping center. Overall, excellent customer service and friendly "atmosphere".

As a 72 elderly person asked help with carrying a package in. Was told not allowed. So inside of helping a local business. I had UPS come to my house for package.