The UPS StoreReviews of locations.theupsstore.com

Store offering shipping, packaging, printing & other services, plus office supplies. Located in: Gateway Crossings Plaza Address: 851 S State Rd 434, Altamonte Springs, FL 32714 Hours: Closed · Opens 10 AM Sun Phone: (407) 985-3762 Great service folks by Brother Brij Amin -he should be an example to be an UPS store franchise the best franchise in this town. Good value in the store January 10-17th 2026 week. Outstanding Brij Amin is the best entrepreneur in the Altamonte springs for the UPS Store. He should be a true example for a UPS Store how to run, how efficient he is... manage so well... Talks to the point, very concise and helpful. Today, January 17th, I had a wonderful experience with Manisha and Arifi... they were impressive. Excellent work ethics. 2024/2025 ...way back. longtime customer… from October 9th, 2023. Sebastian and Natasha are utterly amazing! Cares for good customer service Thanks & Best Regards, Respectfully Submitted, Sridhar Rangaswamy ("Sri") US Trademark: 5030763 US Trademark #SN 98620494: "Promise Less/Under Promise and Deliver More" "Excellence is not an act, it is a Habit." "Honesty is the Best Policy “Be Truthful, Honest and Fair"

I have occasion to visit 5 different UPS stores across the Green Valley, AZ area and the country and this is THE ONLY STORE (#1997) that routinely takes the Amazon Returns kiosk out of order. Today, instead of the 2-3 minutes it would take me at the kiosk, it took me 23 minutes waiting on 14 people ahead of me. And their sign says "Drop Off and Return with Ease" right above the kiosk. Adding insult to injury, attempting to tell someone about this through their online system only results in an error. Workers there tell me that it's because "people are always breaking the printer". If that's so, why are none of the other stores experiencing this? What's going on with this location? I'm going to take all my business elsewhere from now on. Shame on you.

I made the 20-minute drive from Hidden Valley to drop off a couple of Amazon returns. I walked into the store at 4:30 PM and was the only customer. I was promptly told, "If you're here to drop off Amazon returns, we're not taking them because we're backlogged. You'll have to come back tomorrow." I didn't even get an apology. There were a couple of employees plus a uniformed UPS driver standing around idle. Advice to management: When you tell a customer to come back tomorrow, most don't. They go somewhere else.

We were in an absolute pinch getting invites for my husband's retirement party while were away from home RVing. Corey and Reina were phenomenal!!!! They got right on it, worked right through to get them ready, and I am pretty darn sure they worked after hours to get this done. You have two amazing employees at this location. Give them a raise!!! They went above and beyond to get this done for us. I will forever use the UPS store for our needs. They helped reduce our stress and got the job done exceeding our expectations. You are very fortunate to have such knowledgeable, pleasant and incredible employees. Kudos to UPS for having them on your team!

It is New Years Eve and it is 2 p.m. The majority of the world is functioning as it should. I drove through blowing snow showers out Tusc to drop off an amazon return and I was stopped by a lady who worked at a store next door who told me that the UPS store was closed. I replied well that’s stupid. She said that they were closed all day and never opened because it’s a holiday. That’s funny, the mail is running and the banks are open. On their window is a big, bright flashing open sign. When I got home I saw that their website says that they are closed now but they are open tomorrow. It also says that they are open 7 days a week. Talk about a joke of a store but then again it is Canton, Ohio and should be expected.

My experience at this UPS Store was very disappointing. The employee who assisted me was rude and dismissive. She insisted that I purchase an entire roll of tape just to wrap a small item, and before I could finish explaining, she cut me off and called the next customer. The interaction felt rushed and unprofessional. Customer service could definitely be improved.

Avoid!!! Would give zero stars if could. A family member went to ship some inexpensive holidays gifts (worth less than $200) today from MA to CT. This location charged them $550 for a shipment that should have been $150 or so! The store purposefully sold them too large a box and then on top inaccurately measured the dimensions of that box to make it exactly 1 inch over a 130 inch “large package” threshold leading to extreme fees. It’s all just a scam. When I called 45 minutes later to inquire how the charge got so large and to attempt to reverse by canceling the whole shipment, the owner became verbally abusive and then personally threatening. These people are crooks. Avoid at all costs. UPS Corporate should not allow franchisees like this to sully their name. There is a reason why this location has so many terrible reviews. I wish I would have checked these reviews before today’s events. I guess there are much better franchisees in Needham and Newton.

Thank you ups