Dignity HealthReviews of locations.dignityhealth.org

The care, if you get to see an M.D. is passable. In the past month have sent notes to 2 physicians regarding symptoms that mimicked heart attack. They never responded and I collapsed with a heart attack while walking the dog. In the past 2 weeks a Dr. office set up 2 appts. for a phone consult regarding results of brain scans and the physician failed to call. There is a problem at Mercy/Dignity.

As a healthcare provider, mother, and consumer, I anticipate a certain level of care. I brought my son to this facility in May 2025, and the MD on staff came into our room for a total of 3 minutes. He neglected to listen to his heart or lung sounds, did not provide any type of examination, wore a mask, and acted as though my son had the plague. The facility billed my insurance $2318.00. I wrote a detailed letter to Dignity Health outlining why this amount was inappropriate. Five weeks later, I received notice that this level of care was in line with what to anticipate if you walk into an Urgent Care with Dignity Health. I am appalled that this hospital system finds this acceptable, and as a healthcare practitioner with 20 years of experience, I would advise you to avoid using any of their facilities. I think that 2.6 stars is a bit too high for what you can expect if you visit ANY facility associated with this company.

Dignity Health has the most convoluted website conceivable. I have spent countless hours trying to pay a bill, see a visit summary, schedule an appointment, see test results, update my profile and more. It never works.

Worst experience paying bill! Paper bills are like 15 pages but say you can signup for paperless e-statements at dignityhealth dot org/billpay. But at that link's Quick Pay, there's no option to sign up for e-statements.  On 5/1/25, I called the phone on the paper statement, 866 397 9265. Isha confirmed they signed me up for e-statements and told the team to fix the fact that no one can enroll at the link above. A month later, I get another 15 page paper bill. I go to dignityhealth . org / billpay and click Create Account with the same email address as the one I use when I Quick Pay. I sign up for e-statements. But when I click dignity. patientportal. me/DignityHealth#/credentialed/accounts, it says "You have not added an account. Please add an account to continue paying your bill." But there's no button to add an account. But there's no button to add an account. And since it says My Balance is $0 though my paper bill says I owe money. So it seems I'm signed up for e-statements that I'll never get because I have no "account." So I try the "live chat," which doesn't let me ask my question. Then I call the phone at that link, (844) 405-8989. Michael doesn't seem to understand my question. He transfers me to David. David says his supervisor says I should call PatientPortal.me at 866 430 7333. Jay at that number says I have to call the number David just transferred me from, (844) 405-8989 to ask them to add my account to dignity. patientportal. me/DignityHealth#/credentialed/accounts. Then I email the above to hello @ dignityhealth dot org and I get this unhelpful automated reply: If you have any questions or concerns regarding your bill, you may contact billing support at: Hospital Related Billing Inquires: (844) 405-8989. I already called that number as shown in this review above! I went in-person to The UCSF St. Francis Hospital and they told me to call their Financial Counselor downstairs at 415 353 6140. The man there told me to call their Business office, 888 488 7667. Peng there told me to call the billing vendor, Getix, 866 397 9272. I ask Yamaji there if he can turn off paper bills. He spent 10 minutes saying he can turn on texts and emails. I ask him to confirm he can turn off paper bills. He says no. When I asked what number to call if I needed to speak with him again, he said 866 397 9265, which I already called as shown in this review above! It's 7/9/25.  They all just wasted at least two hours of my time.

The absolute worst customer experience one could have. The doctor is okay, but beyond that it's been a horrible experience. I strongly suggest if you are seeking medical assistance find an alternative. It is so bad that I am forced to find a new primary care doctor.

Impossible to reach your doctor. If you do not sit by the phone, and you miss the call, calling them back is impossible. Every time you try its a 10 min phone call with no results, routed through some call center.

Dignity health RN Julie Christine Sanchez commits a hate crime against a street vendor in Simi Valley. Does she represent your values???

Dignity health RN Julie Christine Sanchez pushes a street vendor in Simi valley.. what are you gonna do about your employee?