Cathy M.
Should have been a five star visit except Suzy…
My husband was there at Dignity hospital in Laveen for a possible stroke. So obviously not the best day to start. The physicians and nurses from the stroke team are excellent. Unfortunately there was one dark spot and that was a nurse called Suzy. She was rude to me and my husband. The bell from the monitor went off two times for over 10 minutes. Now I know health care workers can be very overworked but for suggesting it was very loud for someone having a possible stroke she handed me a bit of an attitude She said it was a lead issue and that they had already heard it but then failed to fix the alarm. Twice. This alarm was still going off when I went to get some food so I told Suzy it was still going off she said she would get to it but was sitting in front of a patients room on her phone. About that time my husband’s nurse was returning from lunch so I told him. . Suzy happened to be sitting beside my husband’s nurse so I told him “I told this nice lady but it’s still going off. For that she shot me a nasty look. Well I chose to make sure she and I weren’t having a misunderstanding and had planned to write a review stating the problem so I asked for her name and briefly explained my point of view. Well boy that didn’t go well at all. She told me that there are many patients who’ve been hearing there alarms for hours. Furthermore she said she wasn’t on her phone but instead had been watching a patient that was struggling and needed close observation which she told me is technically a HIPPA violation. Maybe she was having a bad day and maybe even we both were but I felt she could have shown much more kindness than she did in this instance. Again, the stroke team was especially kind and considerate and if it were not for Suzy this visit would have been five stars.