Loanguys.comReviews of loanguys.com

Response from Loanguys.comApr 23, 2026

We strongly disagree with the characterization in this review, but we do want to clarify a few important points for anyone reading. At our company, we do not add or change fees arbitrarily. All loan terms — including any origination charges — are fully disclosed in official loan estimates and closing disclosures, which must be reviewed and acknowledged before moving forward. Initial estimates can change if loan structure, qualifications, or market conditions change, but nothing is finalized without borrower review and consent. Regarding interest rates, a rate is only secured once it is formally locked. Until a lock is requested and confirmed, rates are subject to daily market movement. This is standard across the mortgage industry. We do not benefit from delaying a rate lock, and we make every effort to lock promptly when authorized. As for the appraisal, it is ordered through a third-party management company and is not “held” to prevent a borrower from leaving. Transfers are subject to investor and regulatory guidelines, and while they can take time, we ultimately complied with the request. We take transparency and compliance seriously and work hard to guide clients through what can sometimes be a complex process. We wish you the best with your loan and appreciate the opportunity we had to assist.

Response from Loanguys.comFeb 3, 2026

First, Loanguys.com is a real, licensed mortgage lender. We have an in-house team of licensed loan officers, processors, and support staff who work directly with borrowers throughout the loan process. We have an A+ rating on BBB. As for the appraisal: appraisals are performed by independent, third-party appraisal management companies, as required by federal lending regulations. Lenders are legally prohibited from influencing appraisal outcomes or pre-determining values. Because the appraisal directly impacts loan terms (LTV, pricing, approval structure), final numbers cannot be guaranteed until the appraisal is completed. This is standard across the mortgage industry, not unique to our company. That said, we understand your daughter’s hesitation and respect her decision to proceed only when she feels comfortable. Our goal is never to pressure a borrower, but to follow compliance requirements while providing transparency and guidance throughout the process.

Response from Loanguys.comFeb 3, 2026

Thank you for sharing your experience. We’re sorry to hear that you were frustrated during the process and appreciate the opportunity to clarify a few important points. Appraisals and credit reports are third-party services required for underwriting. Loanguys.com does not collect or profit from appraisal fees, and we do not control the pricing set by appraisal management companies. The same applies to credit report fees, which are pass-through costs charged by the credit bureaus. Regarding the cash-out amount: initial figures discussed early in the process are estimates only. Final loan proceeds are determined by credit, investor guidelines, and the final appraised value of the property. As documentation is reviewed and underwriting conditions are finalized, loan terms can change if the borrower does not qualify for the originally estimated scenario. We understand how disappointing it can feel when numbers change, and we strive to communicate updates as clearly as possible as the file progresses. We regret that this was not your experience and will use this feedback to improve communication going forward.

Response from Loanguys.comFeb 3, 2026

Thank you for sharing your concerns. We take allegations of this nature very seriously and want to address several statements for accuracy and clarity. First and foremost, Loanguys.com is a licensed mortgage lender — not a third-party loan processor. We originate loans directly and operate in compliance with all applicable state and federal lending regulations. At no time did anyone at Loanguys instruct you to fabricate documents. That would be strictly prohibited, unlawful, and grounds for immediate termination. We categorically deny this claim. Regarding loan approval and timing: any initial discussions or timelines provided are conditional estimates, subject to underwriting, verification of documentation, and third-party reports. Requests for additional documentation are a normal and required part of the underwriting process and do not indicate that a loan is “pushed through” or guaranteed. Appraisals are performed by independent, licensed third-party appraisal management companies. Loanguys does not set property values, influence outcomes, or profit from appraisal fees. All third-party fees, including the appraisal fee you referenced, were disclosed in advance and charged only with borrower authorization. We also want to clarify that Loanguys uses a secure borrower portal for document upload and communication. Sensitive documents are not required to be sent via unsecured methods, and borrowers are always guided to the secure portal for submission. Lender disclosure is provided in accordance with regulatory requirements and is issued once a loan proceeds past certain stages of underwriting. When you requested to stop the process, your file was formally withdrawn, which resulted in a denial notice reflecting the file’s final status. We strongly reject any implication of predatory or fraudulent behavior. Loanguys remains committed to ethical lending practices, transparency, and compliance. We encourage anyone with concerns to contact our management team directly so they can be reviewed thoroughly and appropriately.

Response from Loanguys.comFeb 3, 2026

Thank you for bringing this to our attention. We understand how frustrating delays and changes near a scheduled closing can be, and we’d like to clarify a few important points. While a file may receive a conditional approval, final loan terms are always subject to remaining underwriting conditions, third-party verifications, and investor sign-off. If any material information changes or conditions are not satisfied, terms may need to be updated prior to closing. This is standard across the mortgage industry and does not constitute a final or guaranteed approval until all conditions are cleared and documents are executed. Regarding timing, holiday schedules, third-party availability, and borrower readiness can impact closing timelines. We regret that the process did not meet your expectations in this regard.

Response from Loanguys.comFeb 3, 2026

Thank you for sharing your feedback. We’re sorry to hear that the process felt frustrating and want to provide important context and clarification. Our 14-day close timeline is an estimate, not a guarantee, and is contingent upon timely third-party reports (including appraisal), borrower responsiveness, and underwriting conditions. While we strive to close files as quickly as possible, delays outside of our direct control—such as appraisal completion and delivery—can extend timelines. During periods when an appraisal is pending, there may be limited updates to provide, which can understandably feel like silence, but does not mean the file is inactive. Appraisal reports are completed and released by independent third-party appraisal management companies. We do not control their turnaround times, nor can we release the report before it is formally delivered to us and cleared for borrower disclosure. All loan-related fees, including origination charges, are disclosed in writing on required Loan Estimates and must be acknowledged by the borrower. Fees are never added “after the fact,” and borrowers are free to withdraw at any time if the terms are not acceptable. We strongly reject the characterization of intentional delay or deceptive practices. Our goal is always to close responsibly, compliantly, and in the client’s best interest—never to pressure someone into a transaction.

Response from Loanguys.comFeb 3, 2026

Thank you for sharing your experience. We understand how delays—especially when contractors and timelines are involved—can be extremely frustrating, and we’re sorry the communication did not meet your expectations. Our 14-day close timeline is a conditional estimate and depends on timely receipt of documentation, third-party reports, and underwriting review. While initial approvals may indicate a higher potential loan amount, final terms are always subject to full verification and investor requirements. In some cases, additional documentation or a revised appraisal may be required due to changes in scope, investor guidelines, or property condition. Appraisals are performed by independent, third-party appraisal companies, and Loanguys does not control their fees or turnaround times. We regret that follow-up communication was not timely. Clear and consistent updates are important to us, and we take this feedback seriously.

Response from Loanguys.comFeb 3, 2026

Any timeline discussed at the outset—including a 21-day close—is a conditional estimate based on timely documentation, underwriting approval, and third-party reports. Loan files can extend significantly if required conditions are not met, documentation is incomplete, or the loan program ultimately does not align with borrower qualifications or investor guidelines. In those situations, proceeding would not be responsible or compliant. At no point is a borrower obligated to continue, and we respect your decision to step away. While we regret that the process did not result in a funded loan, our priority is always to ensure loans close only when they are appropriate and fully qualified.