Sent the wrong bumper and going on a week now with no resolution. I ordered a bumper for a ranger and they sent a full size truck bumper. I've talked to multiple people and sent several emails and got nothing. Beware of this shady site and buy somewhere else if possible.
Response from LMC TruckNov 21, 2022
Dickey, thank you for taking the time to provide us with feedback on your latest order. We have checked our stock and found that you must have been shipped the incorrect bumper. The new bumper will be shipping out today. We certainly apologize for the time it took for us to get this handled.
JY
Jerry Y.
Slow to ship your items
Don't expect to have your items shipped timely. Placed an order for 4 bolts and two nuts on 10/30(sunday) and they finally made the label 11.2 then it shipped out 11.3 (thursday), I needed the items timely for a trip. When checking out there is no option to get expediated delivery.
DA
David
ABS Headliner 2001 Dodge Ram 2500
I ordered an ABS Headliner, called and complained it did not fit. The salesperson did not believe me, and I was told that they have sold many with no complaints. I checked online and there are all kinds of complaints. I'm 61 years old and have been a machinist for 38 years, I know if something fits or not. I used a Dremel tool so bolt holes would line up. After install I've taken photos of my 2001 Dodge Ram that I would like to send proof to your Quality Department that the headliner is trash. Where can I send photos? There is a big gap under and behind the center console. LMC Truck should not be selling this product and encourage your customers to recover their existing headliner.
The salesperson did say I could return the headliner.
I had my old headliner removed, and I need to use my truck. I had no choice but to install the ABS headliner. I plan on restoring my old headliner and installing it later.
I would still like to send you photos, ABS head liners do not fit properly. If you go on different truck forums, you can see there is many problems with ABS headliners. Your quality department needs to check into this.
Response from LMC TruckOct 14, 2022
David, thank you for taking the time to provide us with your feedback. We do show that you called on Oct. 13th letting us know you were having a fitment issue with the headliner; the representative that you spoke to offered to send it to our QA team for review, however you declined. The end result, was we offered to pick the part up from you at no charge. We are waiting on you to provide us with the dimensions of the box. If you'd like to send us photos of how the part isn't fitting, again, we'd be happy to send it to our QA team for review.
BH
Bill H.
Employee of the month.
I bought a new wood bed kit for my truck in July from LMC in July 2022. On October 4th I called back to ask if the frame bolts were included in the hardware kit and if not could I get them. I spoke to a girl named Denise who made me feel like I was inconveniencing her by asking a simple question. She lacks people skills and shouldn't be answering phones in a business setting. Please tell me she was having a bad day and this not what you have representing your brand every day. Working hard is one thing but smiling and a little bit of personality combined with effort goes a long way. Best of luck. BillH.
Response from LMC TruckOct 6, 2022
Bill, thank you for taking the time to provide us with some feedback on your recent interaction. We sincerely apologize how the rep handed herself while on the call. We will be reaching out to you shortly.
DB
don B.
Every order I have placed with lmc is…
Every order I have placed with lmc is screwed up , if there not sending it to a address that isn’t mine or sending half orders forgetting parts . Or send empty packages with no parts in them. Than I call and ask for a shipping label to return there product the tell me I have to pay for it my self. So I do, which cost me 230 dollars . I call to company they tell me they could have sent a reduced fair label to me . I will never order another thing from this site . There are always issue and they don’t do anything to correct them or make them right .
Response from LMC TruckSep 27, 2022
Don, thank you for taking the time to provide us with feedback on your latest order. The Customer Care manager, will be in touch so we can hopefully make things right.
MA
Manuel
What happened to lmc truck
Used lmc truck alot in the past & always had a great experience with both customer service & parts that was years ago now I'm building a 72 blazer made a large order only got about half of what I ordered I wasn't to upset because they only charged me for what I did receive so it was their loss I just ordered it from someone else but myy recent orders take a long long time to come in I ordered a gas tank kit the straps are wrong person on the phone said no one else's is wrong like I'm lying for some reason had me on hold for 2 hours & at the end the people who need to help me went home for the day I have no hope that they will make things right they just don't seem to care about anyone To many other companies out there to deal with this I would give less stars if I could I wish I would have read the reviews before buying they used to be a great company not no more save yourself money time & headaches
Responding: to lmc answer not upset about back orders I get that alot of companies are dealing with that I'm upset about things I ordered & you guys said was in stock such as my outer locking hubs & a few other things I never received I did call back & you guys just never shipped them & like I said in my original post I'm not all that upset about not getting what I ordered just cuz I found them & a better deal but as far as the gas tank straps go I know they are wrong they don't fit I've built enough of these blazers to know but even then I understand they change things so I did my research I tried putting them on they do not fit & as far as your company saying we'll we've never had this problem from anyone else so does that mean it can never so therefore I'm just wrong cuz it's never happened before no I didn't bother to send the pictures because I needed them & didwant to argue lose sleep & have a back & forth with you guys about them it was alot easier to just order them from another company o think I paid $35 than to wait & go through all this & honestly at the end you guys won't make it right I'll still end up ordering them for the $35 it's a no Brainer to me
Response from LMC TruckSep 21, 2022
Manuel, thank you for taking the time to share your feedback. We certainly wish we didn't have backorder issues; that is just a common occurrence into today's world. Regarding the gas tank straps that were ordered in July, we were just made aware of the issue when you called us earlier in the week, and the representative is correct in showing that we have had little to no fitment issues with the straps; part should measure 36" end to end. We requested for photos showing how the parts do not fit, so we can get you taken care of. Again, we apologize the part is out of stock, however as soon as they are back in stock, we'd be happy to get you taken care of. As of this afternoon, we still have not received the photos to further assist.
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Manual thank you for the reply. We're glad to hear that you were able to get the straps elsewhere and that they worked out for you. Please note that we've entered a request to get you refunded for the straps as well as an additional refund of $20.00 for any inconvenience. Again, we appreciate you taking the time to provide us with your feedback. Thanks!
TJ
T J.
Unbelievable
Unbelievable
BR
Brian
LMC customer service/ Parts
I ordered the SS brake line kit for a 1968 GMC Short wheel base truck. The lines fit okay till i install the line from the front to the back. The line is 17 inches to short. Call customer service and the person i talk to said she couldn't believe line is short. She was suppose to send me an email with a claim number and for me to attach pictures to. Never received the email. Called again for the second time and the woman i talk to this time found my order but nothing else. She told me to send the pictures to the email on the online page. So i did not heard anything from anyone from LMC. will not be ordering anything from the ever again and will tell my friends and other people to not order from them. The customer service is the sorriest I've ever dealt with.