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LMC Truck (lmctruck.com) has 351 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Ken
I gave the ColorBond interior paint a try. The color cans worked great. The clear coat cans didn't spray even. And after a couple of minutes of use they started to spit. Leaving globs of clear all over my trim. Which required resanding. I changed direction and went with a spray gun type paint. It was a real waste of time and money. The ColorBond paint per can is pricey. Its a better deal using a spray gun. Never again with Colorbond rattle can paint.
Robert B.
Not happy with LMC. I placed on order last Monday afternoon. Got tracking on Wednesday with an arrival for today( Saturday) and found out it’s a split order after seeing my package at the door step. Now my truck will have to sit on jack-stands for another week since they are short staffed and behind according to their customer service employees which isn’t an excuse nor is my problem. I asked for an express shipping option and apparently they don’t offer that. Should notify customers about split ship orders. I would have cancelled and took my business elsewhere. I’ll give it until Monday to receive a tracking number otherwise I will call in to cancel. Communication is key to success and they definitely do not have it.
Response from LMC TruckApr 1, 2024
Thank you for your feedback. We are so sorry you had a bad experience with our shipping times. LMC strives to provide the best possible products and customer experience. We are experiencing longer processing times than normal on the larger parts/orders. We are working as quick as we can to get these orders shipped.
Josh L.
Shipping times are very slow. It always takes 3 or 4 business days to ship. I never have this problem with NPD. //EDIT: based on their response below, my order status still says “processing” 2 days after they are telling me below it’s shipped. I haven’t received any notification that it has shipped. And it hasn’t been only this part that is slow to ship. Non-freight parts take several days to ship out too. I try to avoid LMC unless NPD doesn’t carry the part.
Response from LMC TruckMar 27, 2024
Josh, thank you for taking the time to provide you feedback. Your order was shipped out earlier this morning; you ordered a truck freight part, specifically a windshield, which takes additional time to pack to ensure it does not arrive damaged. Again, we thank you for taking the time to provide us with your feedback.
Reyes M.
Bought a $400 bolt-on exhaust. One piece came at wrong length. Confirmed we had ordered the correct part per the product description. Complained to LMC and got the run around trying to have us work with their vendor who would not reply to us. Provided several pictures and still no help in offering to send us a refund nor replacement. Very disappointing after being a repeat customer for several years. Not sure if we will ever use LMC again due to this poor service.
Response from LMC TruckMar 15, 2024
Thank you for taking the time to provide your feedback. We’re sorry to hear that you there was an issue with the length of one of the pipes in the exhaust kit. We did advise twice (in December of 2023) that we needed for you to reach out to the Vendor, as this is a vendor that prefers to work directly with the end consumer. We did make an attempted on 3/14 to reach out, advising we’d be happy to either reship the part or credit you for the part. We look forward to hearing back from you.
Shane S.
Made a large order on 1/19/24 W6066968. Today is 1/24/24 and still has not shipped. Meanwhile I placed another order on 1/21/24 and it will arrive today 1/24/24. Customer service tells one lie after the next. If you don't know the answer just say so. Don't lie. When I called I wasted 1/2 hour on the phone for a $15 discount. What a joke. Just do what you promised. If you mess up, make it right and never lie to a customer. It is that simple. I was offered to speak with a supervisor, waited another 10 min on hold only to be told they did not have time to talk with me. I am a long time customer but if you can't make this right, I will not be back.
Response from LMC TruckJan 24, 2024
First and foremost, please accept our most sincere apologies for any inconveniences this may have caused. Here at LMC Truck, we always strive to provide the best customer service experience possible. We did have some inclement weather, which put us a day behind and most of the parts on the order were oversize, which adds some additional time. Rest assured that we will be taking care of your full freight and you should see it post to your account withing the next 5-7 business days. A supervisor has made a few attempts to reach you by phone, however we’ve been unsuccessful in reaching you as the phone goes directly to voicemail. If you have further questions or concerns, please do not hesitate to contact us.
Russell W.
ordered parts, they sent wrong parts, then blew me off telling me the oem parts were wrong. please DO NOT BUY FROM THEM.
Response from LMC TruckJan 23, 2024
Hello Russell, LMC Truck understands the frustration you may be feeling regarding your brake line order. However, due to the research our quality team has provided OE style brake lines should all be 3/16” diameter. In some cases when trucks have been modified the incorrect line could have been used. The correct replacement diameter lines for your application are the lines that you ordered. If you have any questions further question, please contact LMC Truck and we would be happy to assist in answering your questions.
Stephen F.
American Muscle And Hot Rods To Rebecca Hanrahan Company VP ,I do not know what is going on with your company I ordered part's on 12/29/2023 Label in place for delivery 1/5/2024 it is now 1/10/2024 No parts delivered yet Went to FedEx and put trace on those parts ,They said they are still in your warehouse . My customer states that he is removing his truck from our shop because he thinks that we are making excuses ,And I only tell him what your people are telling me I would like a response from the VP of LMC Trucks To me owner Steve Francis .This will also be placed on social media ,and BBB in KS
Response from LMC TruckJan 10, 2024
Mr. Francis, Thank you for reaching out and providing your feedback. We do show the order was originally placed before the holiday weekend; we did not resume business until Tuesday, January 2nd; standard order processing time is 2-3 business days. The holiday put things behind a day or two. The order was shipped out on Friday, January 5th, however due to inclement weather in Kansas, FedEx, made the decision not to make a pickup until Wednesday, January 10th. We issued you a full refund for the shipping totaling $91.25, in addition to a $100 LMC Truck gift card. We most certainly apologize for the delay on this order as this is not the norm, as you know from the previous orders you’ve placed with LMC Truck. Based on the tracking details FedEx is providing, the packages are scheduled to be delivered on January 13th.
P.J. S.
I would have to say i'm very disappointed and lmc trucks. After everything I read online About how good they were and how parts fit right. I called the customer service line. After being on whole for twenty five minutes. Because the seals that are ordered does not fit the window track properly and calls the window to hang up and not go up and down because the lack of material not being long enough for the window to slide on. Explaining the issue, they said. Yeah, I would give you a refund. But you have to pay the $30 a shipping back. No return label or nothing offered. Departs were only forty bucks. And they want me to pay $30. You ship them back to them, just receive a $10 refund. Doesn't make much sense when the parts are defactive. You think they were offered to send a shipping label and carry the cost of shipping for their lack of ability to make the parts correctly.
