Tracy H.
My outstanding Liv Watch buying experience.
I have been seeing these watches advertised for severaI months and began seriously looking to purchase one of their watches a few weeks ago and really like the P51 model. After researching the company doing my due diligence and reading lots of positive reviews I contacted Ernest who's name was mentioned in a lot of reviews. I explained to Ernest that I really liked the P51 models but I like features from 3 different watches and the one I wanted did not exist. I asked Ernest if I could combine the features from these different watches and have them make me a custom watch? After checking with Chaz the co-founder he called me back said they could do that and asked what I was looking for? I explained that I wanted the black and off white dial from the Night Vision P51, The Rose Gold case from the 42.8 mm Goldfinger P51 and the Rose Gold and black bezel from the Big Pilot Twilight Tear Rose P51 with a Black Alligator strap with a Rose Gold deployment buckle. Ernest suggested the alligator strap with the off white stitching. Without asking Ernest suggested adding Rose Gold hands on the dial and the Rose Gold crown and chrono buttons on the case to complete the look. A few minutes later Ernest emailed me an invoice including all of my specifications and within minutes the purchase was complete. I recieved my watch a few days later and was thrilled with how it came out and the quality of the watch. Upon opening the packaged I was impressed with the presentation. I even recieved an email with a personal video thanking me for the order from the co-founder and stating based on my order I appeared to be a non conformist which fit right in with their company. During the order process I mentioned to Ernest I was taking a cruise out of Miami to the Dutch Antilles in December and he said I will need a rubber strap for swimming and included one with his compliments. He also asked the dates I would be in Miami and he invited me to visit their shop on December 4th the day after I arrive. I am very happy with the watch and cannot say enough great things about my concierge Ernest and the flexibility of him and this company in their willingness to meet my special request. Ernest said the staff really liked how the custom watch came out and they even named it the Tracy Special. If you are considering purchasing a watch from this company I think you will be happy with the quality and craftsmanship and I highly recommend choosing Ernest as your concierge.
Response from LIV WatchesSep 9, 2026
Tracy, watching the team turn your idea into the Tracy Special, a P51 that did not exist until you dreamed it up, is the kind of build we live for. Ernest told me how much thought went into every detail, from the Night Vision dial to that rose gold deployment buckle, and I am glad the finished piece lived up to it. Enjoy the rubber strap on your December cruise, and come find us at the shop on the 4th, I would love to shake your hand. Thank you for trusting us with something this personal. Chaz, Co-founder


