Living SpacesReviews of livingspaces.com

Our experience with this furniture store was extremely disappointing and unprofessional. We purchased furniture from them twice, and both times there were problems with our orders. Instead of trying to help or find a real solution, it felt like they simply did not care about keeping us as customers. Every time we picked out a furniture set, there was always an issue — either the item was suddenly unavailable or we were told it would take weeks to arrive. The manager made very little effort to assist us or make things right. Their only “solution” was to try to push us into buying different furniture that was completely out of our budget and not even close to what we wanted. It honestly feels like their business strategy is to get customers to return furniture so they can pressure them into spending more money each time. And if you decide to cancel your order, they keep a large portion of your money and charge unnecessary fees. It feels unfair and very dishonest, especially toward new customers. The customer service at the Selma location was rude, careless, and very unprofessional. After our experience, I can understand why they already have so many negative reviews. I would strongly recommend people think twice before shopping here.

The quality of the furniture is terrible and it is expensive for what you get. I spent $4000 on a sectional and within six months a spot of the leather had faded. I submitted a claim to have them re-dye the spot and they rejected it. They do not honor their warranty and their customer service is horrible.

Waited 10 weeks or my new couch - finally came today !! Broken, stained, used, full of dog hair!!

This may be the worst run retail store of all time. In the Scottsdale, AZ store they have tons of clueless sales associates wandering around with handheld computers-clueless and more or less indifferent- unable to answer questions. Three different associates- 4 different answers- none seem correct on an order with a custom fabric. Am I just cranky? They have a swivel chair in the store window- I go inside and ask an associate if they have it on the floor. After a conference with three of them- two of them walk to the front window- and after a brief discussion finally conclude they don't have it on the floor. Is the front window a store room? I will leave it here- ask a technical question---you get different answers all the time. Its a mess....If you go in and order something on the floor- you might be ok. If you need help- better off leaving and head for somewhere else- anywhere else.

I bought a sofa with a warranty. DO NOT GET THE WARRANTY!. 5 rescheduled appointments and it taking me months to clean the stain. Still hasnt been cleaned!. Save your money and skip the warranty.

This company gets no stars, Customer service is appalling . I wonder mostly why a bank would partner with a company that consistently gets such negative reviews and reports of poor quality products, poor warranty of products. Imperfect customer experiences can persist if operational controls are weak or incentives are misaligned. Perhaps it would behove someone in marketing to enlighten Mr. Synchrony Bank.

Would rate below 1 star if possible. We went to Living Spaces for the purchase for a recliner couch. The price was reasonable, until it only lasted two weeks....... Long story short....the left hand recliner did not work. They sent the wrong replacement piece and told us that we had dispose of the defective piece at our cost. Then they sent the wrong piece and tried to tell us it was our fault, even though it was their warranty people ordering the wrong piece (which they didn't). The salesman sold us a bunch of lies about the extended warranty. Living Spaces sent me a copy of what we agreed to which was different that what we were given at time of purchase. Big Mistake because now I have both what they provide to customer and what they have say they gave to customers. BEWARE DO NOT BUY. We are now have other recliner problems with the couch. That is a whole lot of money for a trash couch!!! We are not rich, so this is a major purchase for us and now we are left with junk.

Horrible customer service and the delivery is so poor They do not contact or call or anything, and they are telling canceling the delivery