Living SpacesReviews of livingspaces.com

Went to shop with my wife and son, store said masks required my son and I had masks my wife has a medical condition with severe panic attacks from anxiety of things over her face. They called security on us as my wife put the mask on and began panicking as she walked through the store. This store does not care about people, they discriminated against my wife for having medical condition. They treated us like criminals. Do not shop here your money is better spent elsewhere. They could have asked about if she had a covid vacine, but nope, they could have looked for sickness or signs of anything, but nope. They discriminate and dont care about people only policy that makes no sense as it is not mandated nor was anyone sick, coughing sneezing or even closer than 6 foot. Horrible company!!!

Living Spaces suck they are the most terrible company I have ever seen in my life I purchased the couch for $2500 10 minutes after they put it in my house it broke with no call back I scheduled a an appointment with a technician never got a call know nothing this place is garbage please do not purchase or go in their store they are complete garbage stay away

Horrible customer service. Tried for 2 days to order. They run you in circles and waste hours of (my) time trying to get 3 samples which I never got. Do not purchase.

they are horrible! I made an order on December 29th. I was told I would receive it between January 22-to the 31st. I called and they said February 3rd then they changed it again to February 5 and then they changed it again to February 8th and now they are saying it will be weeks before I see my order. So I went to cancel my order on a 600 dollar purchase and they want to charge me a 10% restock fee. If you are smart you will not do business with this company! I am still fighting with them after hours on the phone.

I would like to begin with a quote from Todd Wanek, CEO Ashley Furniture;- "...Made more significant the pandemic-induced strains on global supply chains. Many companies, both within the furniture industry and without, have faced massive order backlogs resulting from delays for everything from delivery of raw materials to challenges in shipping finished goods." So what makes a furniture company thrive and move forward in these rapid changes that are now common amongst them? I can absolutely assure you, customer service alone at Living Spaces will destroy this company in a heartbeat,- making whatever reputation Living Spaces may have had, nothing more than mud. Initially, I was sent an email stating the bed frame I bought was actually delivered. Upon calling the first time I was told that the vendor would email her when they could give her an update. And that she would call me back within 48 hours. 72 hours later I called back. She told me she would speak to someone and put me on hold for about 20 minutes. She finally came back and told me that the bed frame was actually on the backlog and that the vendor would email her when they had an update and upon the arrival of the vendor's email it would take her another 48 hours to email me as to the update. This was ridiculous! I told her it was just not good enough and insisted to speak with a supervisor when she promptly hung up on me. I called back and spoke to another woman, Crystal. She then put me on hold and after another 15 minutes said that the bed frame was on an exceptionally long backlog and when they heard anything they would email me. At that point, my husband spoke with her ending the call with a promise to call him the following day by 4,30pm. He called her back at about 8.30 pm. He asked (Lavenia?) to speak with Crystal. He hardly finished saying her name when (Lavenia?) told him she was not available. He explained to her that she would be expecting his call and she said she was not available. He asked to speak to another supervisor and with a laugh in her voice stated there were no supervisors available. You would have to be an idiot to not think they planned this. I wouldn't be surprised if she had him on speakerphone with the amount of times she threw in that little chuckle. It was so obvious and disgustingly rude with no other offer to help. It's a shame that higher management don't nip this in the bud and fire every customer service rep there before they wipe this company out. Kyle Johansen, HOM Furniture "Delays have resulted in numerous customers who are just sick and tired of waiting" "It's frustrating because we have this great opportunity for more business and the industry is just not able to handle it" Common courtesy, transparency along with an educated, motivated and solid customer service team would have been just as noteworthy as this incompetent and obtuse customer service team you have representing you now, albeit noteworthy attached to positive reviews. Seriously! You just need to Google all the bad ratings you have. Shame on you!

TL;DR Terrible Place to Buy Furniture! I went into Living Spaces and found what I wanted, and got the couch on order. It took 3 months to be made, and somehow waiting was the easiest part of this process. Finally received a text almost exactly 3 months after ordering, but the Living Spaces online scheduling system was down so I had to call in. The woman I spoke with said she couldn't figure it out but that she showed I was scheduled for Sunday and she would call me back in 2 hours to confirm. She never called back and the next day I received a text saying I had successfully scheduled for Tuesday. No biggie, still excited for our new couch. Delivery drivers arrive and dont speak English...no biggie, shouldn't be too much to go over here. But no, they also didn't want to try and get the couch through my (very wide) hallway. I had just removed the old one the night before by myself, so I know they could do it, they just didn't want to try. So they tell me "you need customer service". I call customer service and am on hold for 20 minutes. I go to tell the delivery driver that they answered and apparently they decided it was time to leave while I was on hold and left half a couch in my living room. I tell customer service that they apparently just left with the other half of my couch and aren't going to try to deliver it any more. The rep puts me on hold and 2 minutes into the hold it sounds like I'm getting transferred and I get a message: "We're sorry, our system cannot connect your call, please try again later". Wow...super annoyed at this point, but I need to get this done so I call back. The rep apologizes and says shes going to put me on hold, but as she does so, it hangs up without a message or anything. Sitting there trying not to cry, I actually get a call back from a 3rd rep who apparently heard from the delivery driver that it "didn't fit" (AKA they didn't want it to fit). She told me that I'll have to wait for a call back tomorrow to resolve the issue. So now I'm just waiting...with half a couch in my empty living room...hoping someone named Monica calls me back tomorrow. Fingers Crossed...but in my opinion, there are much better ways to buy a couch.

The WORST company and store in Menfee. Sorry I came here gave them a huge order matress sets bed frame 2 couch sets they screwed everything up from beginning. Customer service and management HUGE joke. Will never admit their error or try make it right with customer. Try get a manager to call you back, forget about it. 5+ days and of course they send msg to vm so you cant speak and say if you need to contact us call us back.. @ their C/s line..OMG.Still trying to get reversal on restocking fee that THEIR sales rep made error on. Still waiting for my order item since Nov'20 thev"ve sent me email pushed back again from 1.6.20 till march'21 because no one will call you back. The only excuse they got is due to COVA really, come on. This place is a total joke . Went to another store what a difference wish I let them do my Whole order. I WILL NEVER REOMMEND LIVING SPACES to anyone I care about especially store in MENIFEE. TOTAL DISAPOINTMENT. Do yourself a favor go somewhere else. They dont deserve any stars.

Bought 2 twin xl bunky boards. It is very poor quality in that slats are about 6 inches apart or more. Thin wood covered with cheap fabric. Not what they describe on site. They refuse to accept a return. Avoid this place. Now disputing credit card charge.