Living SpacesReviews of livingspaces.com

Scammers. M

Very poor customer service and low-grade products .

If I could give a -negative review I would. While the in-store purchasing experience is satisfactory, the post-purchasing experience is abysmal. Contacting the ACTUAL store is NOT possible (that’s a first for me). Any type of trying to communicate with sales persons or customer care feels like a maze built to destroy your sanity. Good luck in receiving ANY assistance regarding delivery issues—small to large. Employees manning the lines, from lower level staff to managers are TOTALLY unhelpful. I am a new customer and sorry to say that after a nightmarish first experience in purchasing a few items at the Buford, GA store, I do not intend to ever purchase anything else in the future. The “structuring” of the whole company—especially when it comes to communicating with general staff/sales persons and customer svc—especially in matters of delivery and overall post-purchasing experience is abominable.

I spent close to 4,500 for a couch and a bed the first weekend in July with a delivery date of August 22nd only to find out that one of those two items is delayed another 7 to 14 days. Calling customer service is a waste of time, they don't care, they don't prioritize, they have no resolutions. The local store from which I purchased these items, which is the one by Katy Mills Mall was supposed to have called me but they don't care either, as no phone call occurred. Save your money, save your time, save the aggravation and buy from a company like Gallery Furniture, where they actually care about customers

I bought a bunch of furniture for my new home, and when I checked out, it clearly gave me a delivery date. About a week before everything was supposed to arrive, I got an email saying my order was delayed because ONE item was backordered—and they won’t ship any of my other furniture until that one item is available. I’ve emailed multiple times and tried their chat just to cancel the backordered item or cancel the order, and no one will get back to me. I even told them how I was wanting to place another order for over $7,000 worth of furniture, but wanted to get this order figured out first. Still nothing. I own a business that manufactures products in the U.S., so I completely understand that delays happen. That’s not what bothers me. What’s not normal is taking someone’s money and then completely ignoring them when there’s an issue with their order. At this point, the whole thing feels very scammy, and it looks like I’m going to have to dispute the charge with my bank just to get someone to do something. Definitely would not recommend ordering from here based on my experience.

Terrible customer service terrible delivery team they damaged my property and didn’t do anything ive been contacting them multiple times they always say someone’s going to reach out it’s been months don’t ever buy from this company again they didn’t do anything about my property damaged 0/10

The Carefree plan is a complete scam. I filed a claim 60 days ago. It said that I would hear back in 72 hours. I've heard nothing. Living Spaces won't take responsibility. Carefree, the warranty service, won't take responsibility. Nobody will take my call, and it's a complete black box.

### ★ 1-Star Review — Extremely Frustrating Customer Service Experience I have been trying to contact Living Spaces customer service for **over a week regarding a defective sofa I purchased**, and the entire experience has been unbelievably frustrating. First, the quality of the sofa itself has been terrible. I purchased it only about **six months ago, and it is already falling apart**. For a piece of furniture that is essentially brand new, this is completely unacceptable. What has made the situation even worse is trying to get someone at Living Spaces to actually help me. I submitted a support ticket **over a week ago and still have not received a response**. Since then, I have repeatedly tried using their online chat, but I just keep going in circles with their AI agent. Today was more of the same. The AI agent told me, **“I’m connecting you to one of our human agents now who can assist you further with your warranty claim.”** After waiting and trying to get assistance, I was then told that **all of their agents were busy, they were unable to assist me, and I should simply “try again later.”** The problem is, **I HAVE been trying again.** I have repeatedly asked to speak with an actual person because I am getting nowhere, yet I continue to receive the same response with absolutely no resolution. At this point, I have a six-month-old sofa that is falling apart, an unanswered support ticket that has been sitting for more than a week, and an AI customer service system that repeatedly tells me to try again later because no human agents are available. This has been incredibly frustrating and unnecessarily time-consuming. Customers should not have to spend this much time chasing down a company simply to get assistance with a defective product. I have purchased from Living Spaces before, but after the poor quality of this sofa and the complete lack of customer support when something went wrong, **I will never purchase anything from Living Spaces again.**