Living SpacesReviews of livingspaces.com

SAVE YOUR MONEY, SHOP ELSEWHERE! How to I describe Living Spaces? 1. Deceptive sales tactics 2. Store management staff that doesn't stand behind the products they sell 3. A warranty program that is a complete joke 4. A company you cannot call and deal with over the phone at a local level as you have to physically go to the store to get any resolution because every time they try to transfer you from the 800 number to the local store they have a "technical issue." Cliff notes of situation: We spent thousands of dollars on a sectional couch that we received in April which is now basically trash due to the cheap fabric that stains from just water. The company won't do the right thing in backing a bad product so we end up here informing other consumers to avoid what we went through. Not interested in more details? Save time, money, and frustration and shop elsewhere. Want to join me for more details? Grab a beverage, sit back, and enjoy.... We purchased a couch in January 2022 which we did not receive until April 2022 (no issue here as we knew that expectation). During the purchase process, we expressed multiple times that we needed a couch with a fabric that was either stain resistant or something that had a stain protectant on the fabric. We purchased couches in years past where paying for a spray on protectant was an option. During the purchase process, we were assured by the rep that a protectant would not be needed and that the fabric would be fine. The rep said that if we were worried about stains occurring that we should get their Care Free Plan which is their extended warranty. Stains were going to be no issue. Couch arrives and did fine for the first couple months. We have kids and dogs so of course accidents are going to happen, but HEY! Why worry?! The opening sentence of the ABOUT CARE FREE sections says, and I quote: The Care Free Plan is a contract designed to protect your new home furniture investments from life's messy moments. Coverage includes accidental stains, rips, burns and other damage to indoor furniture, outdoor furniture, rugs and adjustable bases. It provides coverage for 5 years post-purchase. You'll have 30 days from the discovery of damage to report a claim. Over the past month we have had rings and spots starting to appear on the couch. I make a claim as instructed, and they inform us that the stains had to have been from over 30 days, and they are declining the warranty. This four month old couch now looks like it's years old.... I take it to the store level and am told by the store manager....we'll call him Johnny...that he's sorry, but there's nothing he can do except refund the cost of the warranty which is a whopping few hundred bucks. Johnny also explained that it's not his sales reps jobs to explain details of the warranty to their customers and that the customers should go home and do all the research on their own. Which basically tells you right there that the reps are instructed to say whatever they need to in order for them to close the sell of the product and warranty. Living Spaces may have a nice looking store with a kid area and a bar. Beyond that, it's a warehouse of cheap product that doesn't deserved to be purchased. If you do decide to roll the dice, make sure you make a warranty claim one to times per month, every month, every year that you own the piece of furniture to ensure that it stays in tip-top shape.....unless they have a limitation as to how many warranty claims you can make....which I'm not sure of because I didn't dig that deep.....but is it really worth it to find out if the "high end product" needs that much maintenance from a consumer? Probably not. Best of luck consumers!

I have never experienced such rude and poor customer service support. Living spaces support will provide you with false information AND your support representative will SIGH at you on the call. Let's see.. I received my couch in April to my old address. In May I moved, and in June I noticed that one of the cushions were faulty so I submitted in a claim (as we have 1 year warranty). I received a notification email showing that my address was set as my old address. I called support and asked them to change my address, as I no longer live there. The technician came and checked out the cushion, and said he would order a new one for us. OK. They deliver the cushion to the new address but it looks like there is an issue with the cover, not the actual cushion. I submit a new claim and they approve it and decide to send me a notification that will deliver to my old address (Um, i thought I had already changed it). I call support AGAIN to change my address right when I receive the notification to ensure it doesn't get sent to the wrong address. Support ensures it will get sent to the right address. LIES!! It got delivered to my old address. I receive a tracking number that says DELIVERED to old address. I call support AGAIN to tell them about what happens. the support rep, says that the special orders team will call me in 3 days to reprocess. NO CALL for a WEEK. I call support AGAIN. Support says that the order was shipped on 09/01. I told her I didn't receive any notification that the order was shipped and I asked her to please send me one. She says she can't and I should receive a notification in 7-10 business days (ok???? why can't she send me any proof the order was shipped to the right address? Meanwhile she is talking over me and sighing at me at the phone) I kept pushing for ANY type of proof, because all it seems like is support lying to you on the phone but not providing you with any type of proof that they are actually helping you. I asked support if I could talk to her manager, and she tells me that the special orders team will contact me in 3 business days. I don't think she reports to the special orders team? I asked her, is this who you report to because I wanted to talk to your manager. She answers 'yes'. Again, all living spaces support does is lie. DONT BUY FROM THEM UNLESS YOU WANT TO DEAL WITH A HEADACHE

Terrible, customer service on the flower and managers are terrible. Looked at a couch with an associate on the prior day for an extended period. After going home measuring, moving lots of furniture around, returned to the store to purchase. No associates ever attempted to help me, tracked one down who then told me it was out of stock for 4 months with no options. Went to front desk to to see if manager could do anything. She continue to text what appeared to be a person message while ignoring. After a couple minute I asked if she was a manager, she was disorganized and tried to tack down a wait list for the furniture…but could not seem to find the list. Get it together! Furniture looks pretty good but what a waist of 3 hours of time for not reason!

Never spend your money here. You would come out better buying something used or from someone else. All of the products are obviously over priced and extremely cheaply made. Please come and get this disaster of a couch from my house. I hate it. I’m embarrassed to have it my home. I’m disgusted by the whole thing. Living Spaces in Los Angeles Midtown district on Venice Blvd is a gross misrepresentation of a family quality furniture store. Don’t waste your time. Once they deliver it you will be charged early and reported to the credit buero early it’s just not for the civilized. Use Facebook market place. Use offer up. Use a garage sale. If you have to buy new please use a more established company. The customer service is located over seas and they know nothing about the standards of customer service. Is absolutely the cheapest thing you will ever buy. Get a refund in a hurry. SYNCHRONY BANK IS A SCAM

A non-honest and deceiving sales team. They encouraged me to buy the protection plan and told me the money will be refunded to me after 5 years if I do not use the plan. Now after the five years completed and did not use the plan, I requested the refund however they offered me only a store credit which I can not use since I have left the state. Also, the customer service were not helpful at all and claimed the associate person is not working any more with them and there is no any other options available. Will never recommend Living Spaces

Original Order: Order Date: Jul 24, 2022 Expected Delivery Date: Aug 15-Aug 24th I made numerous calls to Living Spaces and XPO through this process with no solid information on where the furniture was located, how/when XPO was going to pickup the item, and when it was going to be delivered. I got the impression that there was no solid communication between Living Spaces and XPO and no real time information on when things were going to happen. Questions I was asking: Where is the item? Is it in the warehouse in the possession of Living Spaces? Is Living Spaces transporting the item to XPO or is XPO picking up the item at the warehouse and then transporting to a local hub? I was only provided with windows for when these things were going to occur. I got the impression that there was no solid communication between Living Spaces and XPO and no real time information on when things were going to happen. I called on Aug 16th and was told that the order was cancelled and was told there was an "error" in the system. New Order: Order Date: Aug 16, 2022 Expected Delivery Date: Aug 31st-Sep 8th Since my new order has been placed, I've again asked for updated information on my order. I wanted get the order expedited. I called the customer service number and asked to get the order expedited. I was told that this was to be handled by the Nationwide team, and was going get correspondence within 24 hours. That has not happened. Main problems: -Lack of transparency. Give me realistic expectation on delivery. -Lack of real time tracking and unattainable delivery dates.

I wish I could give Living Spaces 0 stars. The most unprofessional company. I ordered a kitchen table from Living Spaces and paid for the full-service delivery, which on the website stated "assembly of item" and "removal of boxes and debris" after reading this, one would assume the assembly would occur inside the home of the customer. However, my kitchen table came fully assembled and obviously did not fit through my door. The delivery driver called me and explained the issue and said he would call me back. However, he never called me back, and instead, I received an email stating my delivery was complete. The email included a picture of the kitchen table outside my apartment complex and my signature, which was forged because I never signed anything; I never even had the chance to see the table! It would have been really great if the delivery driver called before departing with the table and asked if we would like to take the legs off. The delivery driver did not do so. This would have been a great solution. I had the tools to do so but was not even given the chance. Once I called living spaces customer support.. they explained I would need to pay a rescheduling fee since it was my fault that the item did not fit through my door. I did not even get the courtesy of an email stating the driver took the item back. I had to be the one to call Living Spaces to figure out what happened to the item that I paid for since, according to Living Spaces, my item was delivered. The manager to whom I escalated the issue told me the $100 delivery fee was nonrefundable, and I would also be charged a 10% restocking fee. She did not apologize for my forged signature and false confirmation of delivery. She then continued to end the call by giving me a countdown on the phone, "I am hanging up in 3 2 1." I found this extremely unprofessional. NEVER ORDER FROM HERE. HORRIBLE CUSTOMER SERVICE AND RUDE PEOPLE.

Most of the time, when buying things online, we take into consideration the length of time for delivery. LivingSpaces.com has a number of competitors whose delivery windows take longer, which is likely the reason you may purchase with them instead. Don't be fooled, though. They promise quick deliveries, but actually take just as long, if not longer, than their competition. An order placed in mid-July had a delivery window of early August. Upon calling LivingSpaces (877-266-7300) in mid-August, I was informed they moved the delivery window two weeks later. They couldn't provide a reason for doing so, despite apologizing, and recommended I speak with their delivery partner, XPO Logistics (800-600-8861). Frankly, this should've been handled by them but I agreed to call them. XPO's response was that they don't have any record of my order, even after providing the phone number, shipping address, order number, and complete name, exactly as written in my order with LivingSpaces.com. They recommended I call their "Less than Truckload" number (800-755-2728). I did, and was transferred to another number (800-883-4797), upon entering my delivery zip code. The woman at that number said she didn't have my order number and recommended I call their courier service (212-855-7777), giving me another number. I called that number, it rang, and then went silent for about two minutes. On a whim, I stayed on the line, and Jasmine eventually connected. She asked for the order number and my phone number. I gave them to her and she said she had no record of my order and asked for a tracking number. I never received a tracking number, just an order confirmation number, and was told I would get a tracking number once the order shipped. I told Jasmine to hold while I called LivingSpaces.com again and patched her on the line. LivingSpaces verified my information and I introduced them to XPO. LivingSpaces then told me the order hadn't been handed to XPO yet, but couldn't tell me why. I politely let Jasmine disconnect and requested LivingSpaces escalate my ticket to find out why the order hadn't been handed to the delivery partner, why the delivery dates changed 16 days past when they were supposed to be scheduled, where my order was, and when I would receive it. LivingSpaces then informed me I would get a call within 48 hours with someone that might be able to answer these questions. I STILL have no resolution on this order, however I AM resolved never to order things from them in the future with this kind of confusion, disorganization, and disregard for customer care.