Living SpacesReviews of livingspaces.com

if you choose to buy here, DO NOT BUY the extended warranty that they offer you when you buy furniture. They claim you can use it as if its NO PROBLEM but when you try to use it, you get the run around about your problem or simply put as though its your fault. I paid a good amount of money for the extended warranty and IT IS USELESS. I have bought several furniture pieces and home decor from here, but I CAN NOT continue to buy when a company WILL NOT honor their word. Don't get sucked into the cheaper prices....THIS PLACE IS A SCAM and the reality of it is I dont think they care because they know they will continue to sell to other people. Once you are out the door, they could care less. I would rather PAY MORE somewhere else and have great customer service.

Horrible customer service and they will not take care of you and make things right when they have clearly messed up! Even after taking out a line of credit with them! I purchased a couch and a pricey accent chair. The couch showed up on time but the chair never showed up. I was never given a receipt or email confirmation which I assumed would have been sent automatically. I didn't hear from anyone or receive any order updates on the chair that didn't arrive and had to go into the store to find out what was going on. They informed me it would not be coming even though they had already charged my card but I could take the floor model for the same price to "make up" for their mistake. I told them this was unacceptable as I had purchased a new chair that 1000's of people had not sat their butts on or kicked off their shoes and curled their bare feet into (saw this happen multiple times) At this point, they offered a discount of an additional 50 bucks. $1200 dollar chair they sold me brand new but since they can't deliver the new one they will give me 50 bucks off for the used, dirty, damaged version on their floor with crumbs all over it and make you come pick it up too?? Seriously lacking in common sense if they can't see why this is horrible customer service. The manager finally came to show her face after hours of waiting for someone to help me. She talked down to me like I was expecting something from another planet because I wanted some basic customer service. Trust me, you won't find it at Living Spaces in Thornton if ANYTHING goes wrong with your purchase!! They refuse to actually help you when you are standing their after hours of waiting for help and the MANAGER says in a snarky way that "you have to come back anyway to pick it up" because they couldn't process the exchange/payment when I was there after waiting for over an hour. Very Very poor choice of words and no common sense there. I was already frustrated for all of my wasted time even having to come back into the store and inquire about the furniture that never showed up and then they tell me in order to purchase their dirty, damaged, floor model I have to come back in the morning? The snarky manager says, "I have to come back anyway" Why would you say this when I originally purchased a new chair and paid for it to be delivered so I shouldn't be in your store at all! I wasn't planning on being the one to come back and pick it up. They do not care one bit about wasting your time. The employees are friendly but the manager is rude and has no customer service skills. Now I have a couch that I can't return and their credit card.

In April, 2023, I purchased 3 pieces of matching power furniture (2 recliners - 1 sofa). It is August, 2023 and one of the chairs has already broke - it will go up but not go down. Service was called - they can't fix it, but I can get a replacement "OH, but that furniture has been discontinued", so I can go pick out something else (that won't match what I have). I asked for a refund for the price of the chair. I was told the best they can do is a store credit. I told them they don't have anything that will match what I have and I don't do mix match furniture - so the store credit is useless (which I have 12 days to redeem). I don't live close to the store and I don't need anything else in my house. I just want me money back on the broken chair that I now have to sit in and look at everyday. DO NOT SPEND YOUR HARD EARNED MONEY AT LIVING SPACES.

I have been waiting for my custom sofa sectional for over a month. It has been completed for over 2 weeks and has not been delivered. Now part of the sofa sectional has been picked up the shipping company. Why is that only part of my order was received by the shipping company if it is a custom item that has been completed over 2 weeks ago? Now I must wait another week for them to ship the other part of the sofa sectional! I will never do business with this company again!! Stay away from this company!! I should have done better research about this company!

Worst customer service experience of my life. Will NEVER purchase from them again - EVER. Telling my entire family and all friends to avoid at all costs. I ordered a goose down sectional. It finally arrived and we noticed that 3 out of 7 of the seat cushions and their corresponding back cushions are FOAM. Annoying, especially considering down is decently more expensive... but mistakes happen so I call them immediately - let them know that nearly half of the couch is one type (foam) and the other half is the other type (down) - they have me send pictures. I upload CLEAR pictures of the foam cushion, there is even a sticker on the FOAM that said "sierra FOAM." 2 days later they email me and said I am wrong those cushions are actually down, so there is no issue and tell me to read the product description (rude, gaslighting, bs) I reply with MORE pictures, now of the down cushions AND the foam so they can see there are very very clearly completely different. no response. 4 days later I call and they proceed to ask me to send MORE photos because they do not believe me. After legitimately sending 18 photos of FOAM cushions, dismantling my entire couch - 2 days later they say they will process replacement cushions. It has now been weeks - finally get notified that the replacement cushions have arrived over an hour away and I need to schedule a pickup (NOT gonna happen - not my mistake they can deliver considering we paid for delivery) so I call to schedule and they are saying they don't have them (despite an email saying they have been received at the warehouse) it will be 4-6 weeks. I WANT MY MONEY BACK.

I just want to restate what someone wrote on their June 28, 2023 review below. The review describes how this person was told (5 years ago) when a purchase was made, "if you don't use your extended warranty, you can buy something with that money in 5 years". Well, coincidentally, I purchased furniture in the first quarter of 2018. Earlier this year, I inquired about my warranty money. I did receive the certificate and when I went to buy something, I was told about the need to spend double the warranty price and it couldn't go towards tax. Never was this stated to me. At first, it was fine to use some of the money which included my half towards another extended warranty for the new purchase, only to be eventually told the money can't be applied to an extended warranty. When dealing with Carefree, the infamous extended warranty company, remember to say the issue was noticed 1 hour ago (not a week ago, not a month ago) if you want it to be covered by the shady Carefree warranty company. Always get paperwork when a technician comes and make the technician write the next steps that will occur to remedy the issue on the paperwork and to give you the original. Now, I am dealing with a manufacturer's warranty from the item that was delivered a little over a month ago from the warranty money from 2018 plus my 50% more.

My worst online shopping experience. I bought bedroom furniture from them, which was told to be delivered in 5-6 weeks. after about 3-4 days I found better furniture that was ready to ship. I called them to cancel my order. They charged me 10% of my entire order to cancel it (even though it was not yet shipped, the furniture was still sitting in their store). I asked what if you deliver a furniture and it doesn't match the online pictures description and I return it, they said you will still have to pay 10% plus bear the charges to return it too.

I know we all know that customer service as we knew it 20 years ago is dead, but to have witnessed being completely tortured and killed today at Living Spaces made me really sad. If you are out and about to buy furniture at the store in Vista, CA beware of his "manager" Gel and his cashier Thomas. The passive aggressive behavior of those two individuals is off the charts! 5 years ago, we made a small purchase of $ 3,000 for 2 bookcases, and the sales person sold us the "extended warranty" and what convinced us to buy it, was that we were told: "if you don't use it for 5 years it will be like "free" money to come spend here for more stuff!" We decided to buy it, since the same deal was offered to us at Macy's and we thought it was a "win-win". Well, 5 years have just passed, we came to the store to spend "our free money" to find out that actually you have to spend double amount of the certificate you originally purchased!! REALLY????? Then it is NOT Free money since i have to add half of my REAL money to the value of the certificate... Cindy Lou, the nicest salesperson ever, understanding our surprise, took us to the cashier, Thomas, and told us that he was going to make some magic happen to take advantage of the deal. Well Thomas did not work the magic Cindy expected, as he was was not going to help us, and most outrageous was his expression of "i don't care about you, as i am paid to sit here till my day is over!" kinda of expression. We then called Cindy Lou, who was outrageous about Thomas behavior, so called the manager of the day: GEL..... Then we understood who must have trained Thomas, since he didn't even listen to Cindy and dismissed us with: "I AM THE MANAGER SO I AM THE BOSS HERE, AND I DON'T CARE TO HELP YOU, NEITHER IN MAKING A SALE FOR THE STORE!" "SO LEAVE AND DON'T EVER COME BACK!" Really surprised to that kind of behavior, since a manager should FAKE that he cares, and FAKE that he will try to do something for you... WOW! What a great experience