k N.
Ordering experience was good but Delivery scheduling on special order is NOT
We ordered custom couch in Feb 2nd in their Van Nuys location because we wanted a specific fabric. At the time of purchase, we were told that delivery will be between April 17 to May 2nd. The experience of shopping and ordering was easy and good. But the delivery on special order item is NOT. I called today and was told that it may not be ready until end of May. I was told to call next week to see if they can give me a more specific date when it will come. I understand that due to Covid there are delays and that’s why we were willing to wait for 3 months when we ordered it. But waiting another month or so after that is really frustrating. We paid for it in full back in Feb 2 on the condition that it would be delivered by the timeframe given to us. Had we known that it will take much longer, we could have decided to buy another couch. I understand if their vendor is experiencing back orders BUT the customers order through Living Spaces so Living Spaces has the responsibility to their customers to make it right when they give a time frame for delivery. I have ordered an in-stock dining table from living spaces and it was delivered timely and our experience was good. We love the table. If you are thinking of buying a special order, however, it may not be best to order through them for now.